China Star

China Star is a Chinese restaurant located at 12330 NC-210 in Benson, North Carolina, serving the local community with a variety of Chinese cuisine. As a part of the Chinese Restaurant category, China Star aims to provide a range of dishes for customers seeking takeout or dine-in options, although specific details about the dining environment are not available in the provided reviews. To offer an objective introduction for local users, it's important to consider the recent feedback from customers regarding their experiences with China Star.

Recent customer reviews present a mixed perspective on China Star. One customer shared a negative experience involving an order discrepancy where rice was paid for but not received. While the restaurant initially offered to rectify this in a subsequent order, the resolution reportedly did not occur as promised. According to the review, when the customer attempted to claim the previously agreed-upon free rice, the staff member at the register refused, leading to an interaction described as "disrespectful and unprofessional." This experience highlights potential issues with order accuracy and customer service follow-through, particularly in resolving past mistakes. The reviewer, who mentioned China Star used to be their favorite Chinese takeout spot, expressed disappointment with this recent interaction, emphasizing the contrast between past positive experiences and the current negative one.

Another recent review detailed significant concerns regarding the quality of the food. The customer reported ordering lobster lo mein but receiving crawfish lo mein instead. This substitution, coupled with an excessive amount of soy sauce that was described as "pooling" at the bottom of the bowl, resulted in a dish deemed "horrible." Additionally, the egg rolls, while noted for being "perfectly fried," were criticized for having a "mushy" stuffing. The review also mentioned that the chicken wings ordered by the customer's husband were "dried out and hard." This feedback raises concerns about the consistency and quality of the ingredients and the preparation of various dishes on the menu.

Despite these negative experiences with the food and order fulfillment, the second reviewer did offer a positive note regarding the service received from the specific staff member who assisted them. This suggests that while there may be inconsistencies in food quality and issue resolution, some members of the staff are perceived as helpful and friendly. The reviewer attributed the two-star rating primarily to this positive interaction, contrasting it with the unsatisfactory food quality.

It is important to note the discrepancy between the negative experiences detailed in the reviews and the 3.9-star rating mentioned by one of the reviewers. This suggests that past customer experiences might have been more positive, or that the rating may not fully reflect the recent experiences of these particular individuals. Potential customers should be aware that online ratings can be an aggregate of experiences over time and may not always align with the most current feedback.

Based on the limited information available, it is challenging to provide a comprehensive description of China Star's environment or the full range of services they offer. The focus of the recent feedback is primarily on the quality of the takeout food and specific service interactions related to order accuracy and issue resolution. There is no mention of dine-in facilities, the ambiance of the restaurant, or additional services such as online ordering or delivery.

Similarly, there is no promotional information available in the provided text. Local users interested in learning about any specials, discounts, or new menu items at China Star would need to contact the restaurant directly using the provided phone numbers: (919) 934-3315 or +1 919-934-3315. Due to the recent negative feedback regarding food quality and service inconsistency, it would be advisable for potential customers to inquire about current standards and perhaps seek more recent reviews from other sources before placing an order.

In conclusion, the recent customer reviews for China Star in Benson, NC, present a cautionary picture. While there may have been positive experiences in the past, recent feedback highlights concerns regarding order accuracy, food quality (including issues with substitutions, excessive sauce, and dryness), and inconsistent customer service in resolving errors. The positive mention of one staff member suggests that not all service interactions are negative. However, potential local users should be aware of these recent experiences when considering China Star for their Chinese food needs. It may be prudent to seek more up-to-date reviews or directly inquire with the restaurant about their current standards and practices before making a decision.