China Restaurant

Welcome to China Restaurant, your local Chinese restaurant situated at 11260 US-27 in Summerville, Georgia (30747, USA). As a Chinese restaurant within the platform category, China Restaurant aims to provide Chinese cuisine to the local community. You can reach them at (706) 857-7278 or their mobile number +1 706-857-7278 for inquiries or to place an order.

Based on recent online customer reviews, the experiences at China Restaurant present a mixed picture. While some customers have praised the food quality and friendly service, a significant negative experience regarding hygiene and customer service has also been reported. It is important for local users to consider both positive and negative feedback when deciding whether to patronize China Restaurant.

One reviewer described China Restaurant as a "hole in the wall restaurant" that is "easily one of the best Chinese places around." They particularly highlighted the freshness and great taste of the food, especially for to-go orders. This customer also noted the restaurant's efficiency in consistently preparing "outstanding food in ten minutes year after year," suggesting a reliable and quick service for takeout.

Another reviewer, who claims to have eaten at numerous Chinese restaurants across the country, stated that China Restaurant is "easily one of the better ones." They consistently found the dishes to be fresh and full of flavor, reinforcing the positive feedback regarding food quality.

Adding to the positive aspects, another customer praised not only the food but also the staff, considering them to be what makes China Restaurant a "must visit Chinese restaurant." They described the staff as "always very friendly" and providing "great service." This reviewer felt that the community was fortunate to have this family-run establishment as part of it, emphasizing the personal and welcoming aspect of the service.

However, a starkly contrasting review detailed a very negative experience. This customer described their experience as "VERY BAD" and recounted finding "a huge hair" in their food while trying to eat. They reported informing someone at the restaurant about it, who then took it to the "owner." According to the reviewer, the owner took no action, and no one from the staff addressed the issue professionally. The customer stated that they sat there waiting for someone to speak with them but no one did. Despite paying $26, they claimed to have eaten only half a plate and expressed that the place had "gone way down hill" and that they would never eat there again. This review raises serious concerns about the restaurant's hygiene practices and its handling of customer complaints regarding food contamination.

Considering these reviews, the food at China Restaurant has generally been praised for its freshness and flavor, particularly for takeout orders. The staff has also been described as friendly and providing good service by some customers. However, the very serious incident involving a customer finding a large hair in their food and the subsequent lack of professional response from the staff and owner is a significant concern that potential customers should be aware of. This incident suggests a potential lapse in hygiene standards and poor customer service in addressing such issues.

Information regarding the specific environment of China Restaurant is limited. One reviewer referred to it as a "hole in the wall restaurant," which might imply a more modest or unassuming setting. However, this same reviewer also praised the quality of the food, suggesting that the ambiance might not be the primary focus but rather the food itself. The positive comments about the friendly staff might also contribute to a welcoming atmosphere despite the physical surroundings. The negative review concerning the hair in the food did not provide any details about the cleanliness or decor of the restaurant beyond the food itself. Local users might need to visit the location to form their own impression of the environment.

In terms of services, China Restaurant offers both dine-in (as implied by the negative review where the customer was eating at the restaurant) and takeout options, with the latter being specifically praised for its freshness and speed. The fact that a customer reported an issue to a staff member and expected a professional response indicates that they do have some level of customer interaction and service protocols in place, although the handling of the hair incident was deemed highly unsatisfactory by the reviewer. To confirm if they offer delivery services or have specific hours for different services, local users should contact the restaurant directly at the provided phone numbers.

Features of China Restaurant appear to include a menu of Chinese dishes that are generally regarded as fresh and flavorful. Their efficiency in preparing takeout orders quickly is also noted as a positive feature. The friendly demeanor of the staff has been highlighted by some customers as a reason to visit. However, the significant negative incident involving hair in the food and the unprofessional response from the owner indicate a potential serious lapse in hygiene and customer service standards, which could be a major concern for potential diners.

Currently, there is no information about any specific promotions at China Restaurant in the provided reviews. Local restaurants often offer lunch specials or combination deals. Local users interested in potential promotions should consider contacting the restaurant directly or checking local online platforms for any advertised specials.

In conclusion, China Restaurant in Summerville, GA, has received positive feedback regarding the freshness and flavor of its food, particularly for takeout, and the friendliness of its staff. However, a significant incident involving a customer finding a large hair in their food and the subsequent unprofessional handling of the situation by the owner raises serious concerns about hygiene standards and customer service responsiveness to such issues. Local users should weigh the positive feedback on food quality and service against this serious negative report when considering dining at or ordering from China Restaurant. It would be prudent to inquire about their hygiene practices and customer service protocols when contacting them at (706) 857-7278 or +1 706-857-7278 for more information on their menu, services, and any potential promotions.