China New Buffet

China New Buffet is a Chinese restaurant located at 320 US-27 in Rockwood, Tennessee (TN 37854), USA. They can be contacted at (865) 245-3030 or their mobile number +1 865-245-3030. As a Chinese buffet serving the Rockwood area, China New Buffet offers an all-you-can-eat dining experience featuring a variety of Chinese dishes for the local community.

Customer reviews for China New Buffet present a somewhat divided view of the restaurant. One reviewer had a very positive experience, describing it as a "delicious place" that they felt deserved a better name than "China New Buffet." They praised the food as "very good" and noted that drinks were included in the price. This customer also appreciated the self-serve aspect of the buffet and drinks, as well as the attentive yet unobtrusive service, mentioning a pleasant conversation during payment. They found the buffet to be of a normal size but with food of higher quality than many larger buffets. This positive experience led them to state that they would even take a road trip from Knoxville to dine there, citing concerns about the cleanliness scores of Chinese buffets in their local area, and concluded with a promise to return.

In contrast, another reviewer expressed significant dissatisfaction with their recent experience. They mentioned that the food quality could be "somewhat okay" if the restaurant was busy, implying that food might sit out for extended periods during slower times. On their particular visit, they found the food to be "somewhat decent." However, their primary complaint revolved around a discrepancy in pricing and a perceived overcharge. They stated that they were quoted $31 for two buffets and two waters, even confirming that drinks were not included since cups were provided. Despite this confirmation, their bank statement showed a charge of $37.20. Attempts to resolve this over the phone were unsuccessful, with the staff insisting they were charged $31, contradicting the reviewer's bank statement. As a result, the reviewer indicated their intention to file a dispute with their bank, labeling the overcharge as "stealing."

This negative reviewer also commented on the size of the buffet, describing it as small and expressing an expectation for higher food quality given its size. They recalled a time when China New Buffet first opened in Rockwood and had been "amazing" with decent prices, great food, and nice people, but felt that the restaurant had "went downhill drastically over the years," which they found to be a shame. Additionally, they mentioned an incident where staff allegedly tried to limit their husband's consumption at the "all you can eat buffet," which further contributed to their negative experience and their decision not to return.

Based on these reviews, the food quality at China New Buffet appears to be inconsistent, with one customer praising it as high quality and another suggesting it can be mediocre if not fresh during busy times. The cleanliness of the restaurant was positively noted by one reviewer, which is a significant factor for many diners.

The service also received mixed feedback. One reviewer appreciated the attentive yet unobtrusive service, while the other reported issues with a potential overcharge and a perceived attempt to limit their consumption at the buffet. The communication during order taking or payment was not detailed enough to draw firm conclusions about overall staff attentiveness or helpfulness.

As a Chinese buffet, the primary feature of China New Buffet is its self-serve format, offering a variety of Chinese dishes for a set price. The inclusion of drinks in the buffet price was mentioned as a positive by one reviewer, but this seems to contradict the experience of the other reviewer who was quoted separately for water. This discrepancy suggests that the pricing policy regarding drinks might not be consistent or clearly communicated.

The environment of the restaurant was not explicitly described beyond the mention of cleanliness, which was positive. The size of the buffet was noted as "normal sized" by one and "small" by another, suggesting it might not have an extensive selection compared to larger buffets.

Regarding services, China New Buffet primarily offers a dine-in buffet experience. Takeout and delivery options are not mentioned in these reviews, so local users interested in these services would need to contact the restaurant directly to inquire about their availability.

There is no promotional information mentioned in the provided reviews. Local customers looking for deals, discounts, or special offers at China New Buffet would need to check with the restaurant directly or look for any online presence they might have on social media or other platforms.

For local users in Rockwood considering China New Buffet, it is advisable to take into account the contrasting recent experiences. The positive review highlights the potential for delicious food and a pleasant self-serve buffet experience. However, the negative review raises serious concerns about pricing inconsistencies, potential overcharging, and a perceived decline in quality and service over time. The alleged attempt to limit food consumption at an all-you-can-eat buffet is also a significant red flag.

Potential customers might want to clarify the pricing, especially regarding drinks, before dining. It might also be prudent to visit during peak hours to ensure the food is fresh and frequently replenished. Given the strong negative feedback about the perceived decline in quality, long-time residents who remember the restaurant's earlier days might have a different expectation than new customers.

In conclusion, China New Buffet in Rockwood, TN, offers a Chinese buffet experience that has received both positive feedback regarding food quality and cleanliness, and serious negative feedback concerning pricing discrepancies, potential overcharging, and a perceived decline in overall quality and service. Local users should consider these contrasting views when deciding whether to dine at China New Buffet and may want to seek clarification on pricing and current standards before visiting.