China Moon

China Moon, situated at 8299 W Beaver St in Jacksonville, FL 32220, is a Chinese restaurant serving the local community. As a part of the Chinese Restaurant category, China Moon aims to provide a range of Chinese culinary options for its customers.

Customer reviews for China Moon indicate significant concerns regarding both the quality of the food and the level of customer service. One reviewer shared a negative experience with their order of Beef and Broccoli. They reported that the beef contained "lots of gristle" and noted an unexpected "strong fish/oyster taste" in the dish, speculating that the restaurant might use a fish or oyster base in their cooking. The gravy was described as "very thick," and the fried rice was said to contain "crunchy veggies," which may not be desirable for all palates. Due to the perceived fishy taste, this customer stated they would not be returning to China Moon.

Another reviewer recounted a particularly negative experience involving multiple issues. They ordered pepper steak and found that "the meat was not cooked all the way," describing it as "chewy and not done." Subsequently, they attempted to order a vegetable chow mein but reported that the staff member they interacted with became "defensive" and "yelled" at them. Instead of a traditional vegetable chow mein, the customer stated they were given "just vegetables with a white sauce no noodles." When the customer tried to explain what a vegetable chow mein typically consists of by showing "thousands of pics from google," they claimed the staff member attempted to "gaslight" them by suggesting that the images were from another restaurant, despite the numerous pictures showing the standard recipe. The reviewer described the staff member as "very defensive" and concluded by strongly recommending against China Moon due to "poor customer service," a failure to please the customer, and concerns about the undercooked meat.

Based on the negative reviews, it is difficult to ascertain the positive aspects of the environment at China Moon. The focus of the feedback is primarily on issues with the food and service. Without any positive comments regarding the ambiance or cleanliness, it is challenging to provide an objective description of the restaurant's environment. Potential customers should be aware of the reported negative experiences when considering dining at or ordering from this establishment.

The services offered by China Moon likely include both dine-in and takeout, as is typical for many Chinese restaurants. Customers can likely place orders in person or via phone, using the number (904) 783-6888 or +1 904-783-6888. However, the negative reviews raise concerns about the quality of the food prepared and the manner in which customer service issues are handled. The report of a staff member yelling at a customer and refusing to acknowledge a standard dish suggests potential shortcomings in their service approach. Potential customers may want to be cautious when placing orders and consider the reported issues with food preparation and customer interaction.

The features of China Moon, based on the limited information from the negative reviews, include a menu that offers dishes such as Beef and Broccoli, pepper steak, and vegetable chow mein. However, the quality and preparation of these dishes have been called into question. The use of a "fishy base" in the Beef and Broccoli, if accurate, could be a unique characteristic that may not appeal to all customers. The inconsistency in cooking the meat in the pepper steak and the apparent misunderstanding or misrepresentation of a vegetable chow mein are significant concerns. Without positive feedback on specific dishes or unique offerings, it is challenging to identify positive features of China Moon.

The provided information does not include any specific promotional details for China Moon. Given the negative feedback regarding food quality and customer service, it is unlikely that customers would be drawn to promotions without assurances of improvement in these areas. Local users interested in any potential promotions would need to contact the restaurant directly at (904) 783-6888 or +1 904-783-6888 to inquire. However, based on the recent reviews, potential customers may prioritize addressing the reported issues before considering any promotional offers.

In conclusion, recent customer reviews for China Moon in Jacksonville, FL, raise significant concerns regarding the quality of their food, including issues with gristle in beef, unexpected fishy tastes, undercooked meat, and improperly prepared dishes. Additionally, there are serious allegations of poor customer service, including defensive behavior and yelling by staff, as well as a refusal to acknowledge standard menu items. Potential local users should be aware of these reported negative experiences when considering China Moon for their Chinese dining needs. Without positive feedback to counterbalance these issues, it is difficult to recommend this restaurant based solely on the provided information.