China Lee

China Lee is a Chinese restaurant situated at 11308 Beach Blvd in Jacksonville, Florida. Operating within the platform category of Chinese Restaurants, China Lee appears to focus primarily on takeout services, based on the nature of the recent online customer reviews. These reviews, however, paint a concerning picture of the establishment, particularly regarding its cleanliness and the conduct of its staff, raising significant red flags for potential local users.

One reviewer, who visited China Lee to pick up a DoorDash order, described the premises as "absolutely disgusting," suggesting a severe lack of cleanliness. According to this account, the restaurant looked as if it had not been cleaned for several months. Specific unsanitary conditions observed included trash sitting on a table in the customer area, mold growing on the floor near a fish tank, and a layer of grime on the refrigerator door. These observations raise serious concerns about the overall hygiene of the establishment and, by extension, the potential cleanliness of the kitchen and food preparation areas, which were not directly visible to the reviewer. Given these conditions in the customer-facing area, the reviewer expressed understandable apprehension about the state of the kitchen, stating, "I can’t imagine what the kitchen looks like." Based on these observations, this reviewer emphatically stated that they would "never eat here or recommend anyone to if they value their health," indicating a complete lack of trust in the restaurant's hygiene standards.

Adding to the negative impression, the same reviewer also reported rude behavior from a female staff member upon entering the restaurant. They were abruptly informed that their order was not ready and were told to sit down for an additional five minutes. During this waiting time, the staff member allegedly stared at the reviewer the entire time, creating an uncomfortable and unwelcoming atmosphere. This behavior suggests a significant lack of professionalism and poor customer service, further detracting from any potential positive aspects of the experience.

Another customer shared an even more disturbing account of their interaction with a female staff member at China Lee. This reviewer, who had spent $53 on food, was allegedly denied the use of the restroom and rudely directed to go to a nearby Winn Dixie instead. This is an exceptionally unwelcoming and arguably inappropriate response to a paying customer's basic need. Furthermore, this reviewer also reported rude behavior during the order-taking process, feeling as though they were treated poorly due to their appearance ("white with gold teeth"), with the staff member acting "like my money wasn’t no good or something." This suggests potential issues with prejudice and a lack of respect for customers. As a result of this experience, the reviewer vowed never to spend another dollar at China Lee, indicating a complete loss of trust and goodwill.

This second reviewer also commented on the physical environment of the restaurant, stating that "they leave the door open if u did decide to eat inside it’s like eating outside." This suggests a lack of climate control and a potentially uncomfortable dining environment for any customers who might choose to eat on the premises. The reviewer further characterized the female staff member as having "no respect" and being "judgmental." The suggestion that this individual should either be fired or moved to a non-customer-facing role in the kitchen underscores the severity of the perceived customer service issues. The reviewer recounted being waved away with a dismissive "no no go to Winn Dixie" when inquiring about using the restroom, emphasizing the disrespectful nature of the interaction and vehemently denying any inappropriate intentions. This experience led the reviewer to label China Lee as a "never again" place.

Based on these two recent and detailed customer reviews, China Lee appears to have significant and concerning issues in several key areas. Firstly, the cleanliness of the establishment is reported to be severely lacking, with descriptions of trash, mold, and grime suggesting a potentially unsanitary environment that could pose health risks to customers. This is a critical failure for any food service business.

Secondly, the customer service provided by at least one female staff member is described as exceptionally rude, unwelcoming, and even discriminatory. The accounts of being stared down, denied restroom access in a demeaning manner, and treated prejudicially are deeply troubling and indicate a severe lack of professionalism and customer care. Such behavior is likely to deter any potential future customers.

The reviews offer limited information about the food itself. One reviewer mentioned that "the food wasn’t bad but wasn’t great," suggesting a mediocre quality that is overshadowed by the egregious issues with cleanliness and service. The other reviewer did not comment on the food, focusing entirely on the unsanitary conditions and rude staff.

The environment, as described by one reviewer, seems to be poorly maintained and uncomfortable, with an open door making it feel like eating outside. This, combined with the visual evidence of uncleanliness, does not suggest a pleasant dining atmosphere, even if one were inclined to eat on the premises.

The services offered appear to be primarily takeout, given the context of the reviews. However, the negative experiences associated with order pickup and the overall unwelcoming attitude of the staff do not reflect well on the quality of their service. There is no mention of delivery services in the provided reviews.

There is no information available in these reviews regarding any promotional offers, discounts, or special deals that China Lee might be currently advertising. Given the overwhelmingly negative feedback concerning cleanliness and customer service, any potential promotions would likely be insufficient to outweigh these significant drawbacks.

In conclusion, the recent online feedback for China Lee in Jacksonville, FL, is overwhelmingly negative, highlighting severe concerns about the restaurant's cleanliness and the extreme rudeness of its staff. These issues create a highly unwelcoming and potentially unsafe environment for customers. While one reviewer found the food to be mediocre, this aspect is secondary to the more pressing problems of hygiene and customer treatment. Potential local users are strongly advised to consider these recent experiences before deciding to order from or visit China Lee, as the reported conditions and behavior suggest a high likelihood of a negative encounter. It would be prudent to explore alternative Chinese restaurants in the Jacksonville area that prioritize cleanliness and customer satisfaction.