China Kitchen

China Kitchen is a Chinese restaurant situated at 3521 Pkwy Village Cir, Winston-Salem, NC 27127, USA. As a local establishment within the Chinese Restaurant category, China Kitchen offers a variety of dishes for customers seeking familiar Chinese cuisine in the Winston-Salem area. For inquiries or to place an order, they can be reached at (336) 771-3020 or +1 336-771-3020.

Based on the limited information available from online reviews, customer experiences at China Kitchen appear to be somewhat varied. One customer noted that the food quality is generally good but mentioned that the portion sizes tend to be on the smaller side. This suggests that while the taste of the food may be satisfactory, customers seeking larger servings might find the portions less fulfilling.

Another customer shared a more detailed experience involving an order of vegetable noodles and kung pow chicken. According to this review, the vegetable noodles were excessively salty, and the kung pow chicken lacked spiciness, with the chicken not being crispy and the dish missing its characteristic sauce. While acknowledging that occasional off days can occur in any restaurant, the reviewer expressed significant dissatisfaction with the handling of the situation when the food was returned. The customer described the behavior of two staff members as loud, unprofessional, and classless, alleging that they made a scene in front of other diners, drawing unnecessary attention to the issue. This account raises concerns about the restaurant's approach to customer service and conflict resolution.

In a subsequent update from the same reviewer, a further issue was reported involving a discrepancy with payment. The customer stated that after paying $18.46 in cash, they received a text message indicating that their order had been cancelled due to a declined card. Upon calling the restaurant to inquire about this, the customer was reportedly told that the manager had initiated the cancellation. The reviewer interpreted this as a misrepresentation of the situation, adding an accusation of lying to their list of negative experiences with the restaurant's professionalism. As a result of these issues, the customer stated their intention not to patronize China Kitchen again.

Given these reviews, it is challenging to provide a comprehensive overview of the environment, services, and features of China Kitchen. The available feedback primarily focuses on the food quality and customer service aspects, with limited information about the restaurant's ambiance or any specific unique features. The mention of good food quality by one reviewer suggests a potential strength in their culinary offerings. However, the significant concerns raised by another customer regarding portion sizes and, more importantly, the unprofessional handling of a complaint and a payment discrepancy, present notable areas for consideration for prospective diners.

It is important for local users to weigh these experiences when considering China Kitchen. The positive comment about food quality indicates that there may be satisfactory dishes available. However, the negative feedback concerning portion sizes and, particularly, the unprofessional customer service described in detail, should not be overlooked. These accounts suggest potential inconsistencies in the dining experience and customer relations.

Without further information or more balanced reviews, it is difficult to ascertain the typical dining experience at China Kitchen. There is no mention of any specific promotional information, such as lunch specials, discounts, or new menu items. Therefore, local users interested in dining at China Kitchen may want to consider the available feedback and potentially visit the restaurant or contact them directly to form their own informed opinion.

As a local Chinese restaurant, China Kitchen is part of the culinary landscape of Winston-Salem. However, the limited and somewhat concerning nature of the recent feedback available online necessitates a cautious approach for potential new customers. While one review praises the food, the other details significant issues with both the food (saltiness, lack of expected elements) and, critically, the customer service and handling of a payment situation. These are important factors for local users to consider when choosing a Chinese restaurant in the area.

Prospective customers might find it beneficial to look for additional, more recent reviews to gain a broader perspective on the current state of China Kitchen's food, service, and overall dining experience. Direct interaction with the restaurant through a visit or a phone call could also provide further insights into their offerings and customer service approach. In the absence of more comprehensive and positive feedback, local users may want to proceed with caution or explore other Chinese restaurant options in Winston-Salem to ensure a satisfactory dining experience.