China Kitchen

China Kitchen is a Chinese restaurant located at 1585 Central Ave Suite C7 in Summerville, South Carolina. As a local establishment within the Chinese Restaurant platform category, it aims to provide a variety of Chinese cuisine to the community. This introduction seeks to offer an objective overview of China Kitchen based on recent customer reviews available online, covering aspects of their food and service.

One customer recounted a significantly negative experience with an order they received for lunch. According to their review, while eating a combination of rice and lo mein, they allegedly bit into a screw, which they claimed resulted in a chipped tooth. Following this incident, the customer stated they contacted the restaurant in a polite manner but were met with a hostile response, alleging they were "cussed out" and called a liar instead of receiving an apology or any form of conciliatory response. This reviewer described it as the "WORST experience of Customer Service!!!"

This initial review paints a concerning picture regarding food safety and customer service. The presence of a foreign object like a screw in the food is a serious issue that raises questions about the restaurant's food preparation and quality control processes. Furthermore, the alleged negative interaction with the restaurant staff after reporting the incident is also a significant point of concern for potential customers, as it suggests a lack of professionalism and accountability in handling customer complaints.

However, it is important to consider subsequent feedback from other customers to gain a more balanced perspective. Following the negative review, the same customer provided an update after deciding to give China Kitchen another opportunity. In this updated review, they expressed a positive experience with their dinner. They specifically mentioned that the General Tso chicken was "hot and fresh," and the chicken itself was described as "flavorful and not full of filler." This suggests an improvement in food quality during their second visit, particularly with a popular dish like General Tso chicken, which is known for its sweet, savory, and often slightly spicy flavor.

The updated review also highlighted other menu items, namely the chicken teriyaki and honey wings, which were also reported to be "hot, fresh and flavorful." Chicken teriyaki typically features grilled or stir-fried chicken glazed with a sweet and savory teriyaki sauce, while honey wings are usually chicken wings coated in a sweet honey-based sauce. The positive remarks about these dishes indicate that China Kitchen may offer a range of well-prepared and tasty options beyond just the General Tso chicken.

As a Chinese restaurant in Summerville, SC, China Kitchen likely offers a menu that includes a variety of other classic Chinese-American dishes. These could encompass different types of fried rice and noodle dishes, such as shrimp fried rice, vegetable lo mein, and various chow mein preparations. Entrees featuring beef, pork, and seafood are also commonly found in such establishments, often prepared with a range of sauces and vegetables. Appetizers like spring rolls, egg rolls, and dumplings, as well as soups such as wonton soup and egg drop soup, are also typical offerings.

The conflicting reviews present a challenge in definitively assessing the overall quality and service of China Kitchen. The initial report of a foreign object in the food and the alleged poor customer service response are serious red flags. However, the subsequent positive review from the same customer indicates that they may have addressed some of these issues or that the initial incident was an isolated occurrence. The positive feedback on the General Tso chicken, chicken teriyaki, and honey wings suggests that when prepared well, their food can be enjoyable.

Given the limited information about the restaurant's environment and services beyond takeout (which is implied by the nature of the reviews), it is difficult to provide a comprehensive description of these aspects. The reviews do not mention dine-in facilities or delivery services. Therefore, it is reasonable to assume that China Kitchen primarily focuses on takeout orders. The absence of comments regarding the restaurant's ambiance or decor suggests that these may not be significant features, or they were not part of the customers' experience with takeout service.

Currently, there is no promotional information available within the provided reviews. To inquire about any special offers, discounts, or new menu items, it would be advisable to contact China Kitchen directly at (843) 873-8202 or +1 843-873-8202. Local users in Summerville, SC, may also consider visiting their location at 1585 Central Ave Suite C7 to place an order or to gather more information about their menu and services.

In conclusion, China Kitchen in Summerville, SC, has received mixed feedback from at least one customer. While there was a significant complaint regarding food safety and customer service in an initial review, a subsequent update from the same customer reported a positive experience with several dishes, including the General Tso chicken, chicken teriyaki, and honey wings. This suggests a potential for good food quality, but the initial serious concern about a foreign object in the meal cannot be entirely disregarded. Potential customers may want to weigh these contrasting experiences when considering China Kitchen for their Chinese takeout needs. Further investigation or more recent reviews might provide a clearer overall picture of the restaurant's current standards.