China King

China King is a Chinese restaurant located at 1010 W Fort Macon Rd in Atlantic Beach, North Carolina, 28512, USA. As a local establishment within the Chinese Restaurant category, China King offers a variety of Chinese dishes to the Atlantic Beach community. They can be contacted at (252) 808-3388 or via their mobile number, +1 252-808-3388, for inquiries or to place orders.

Based on recent online customer reviews, there appear to be significant concerns regarding the service and order accuracy at China King. One customer described their experience as "terrible," noting that their food took an unusually long time to be prepared (25 minutes). Furthermore, they reported that two dishes in their order were made incorrectly, a discovery they only made upon arriving home. This reviewer also criticized the teenage girl working at the register for a lack of customer service skills, stating that she was inaudible and seemed unhappy to be working. The overall sentiment of this review was that the quality of the establishment has been steadily declining.

Another customer recounted a particularly frustrating experience with a takeout order. Upon arriving to pick up their order of shrimp fried rice and hot and sour soup, the staff member at the counter confirmed their phone number with the ticket on the bag. However, despite this confirmation, the order contained chicken fried rice instead of the requested shrimp fried rice. The customer expressed disappointment that the staff member did not acknowledge the mistake and offer to correct it. Instead, they simply proceeded with the transaction, taking payment for an incorrect order. When the customer called back to complain about the error, they reported that the staff member did not take responsibility for the mistake. Adding to their dissatisfaction, the customer stated that the food itself was of poor quality ("sucked"). This incident highlights a serious issue with order fulfillment and a perceived lack of accountability from the staff.

From these two recent reviews, several critical issues emerge regarding China King. The first is the slow service, with one customer experiencing a 25-minute wait time for their order. This could indicate problems with kitchen efficiency or staffing levels. The second major concern is the frequency of incorrect orders, with both reviewers receiving dishes they did not order. This suggests a lack of attention to detail in the order-taking and preparation processes.

Furthermore, the customer service appears to be a significant area of weakness. One reviewer described the register staff as having no customer service skills and being visibly unhappy to serve customers. The second reviewer's experience of the staff not acknowledging or rectifying an incorrect order, and then failing to take responsibility when contacted, paints a picture of inadequate customer service training and a lack of concern for customer satisfaction.

The mention that the restaurant "has steadily gone downhill" by one reviewer suggests that these issues may not be isolated incidents but rather a trend of declining quality and service over time. This is a serious concern for potential new customers and loyal patrons alike.

The reviews do not provide any information about the environment or ambiance of China King for dine-in customers. Both experiences described were related to takeout orders, so there are no insights into the restaurant's decor, cleanliness, or overall atmosphere. It is therefore not possible to describe the dining environment based on the provided feedback.

The services offered by China King clearly include takeout, as both reviewers utilized this option. It can be inferred that they also likely offer dine-in services, as is typical for a Chinese restaurant, although this is not explicitly confirmed in the reviews. The fact that customers placed phone orders suggests that this is also a service they provide.

The features of China King are not detailed in the reviews beyond the types of food they offer, such as fried rice (both shrimp and chicken) and hot and sour soup. The negative comments overshadow any potential positive features the restaurant might have. There is no mention of any unique selling points or specialties that distinguish China King from other Chinese restaurants in the area.

Similarly, the provided reviews do not contain any information about specific promotional offers or discounts that China King might be running. It is common for restaurants to have special deals or combination offers, but there is no indication of such promotions in the available customer feedback.

In conclusion, recent online reviews for China King in Atlantic Beach, NC, indicate significant problems with service speed, order accuracy, and customer service. Customers have reported long wait times, receiving incorrect orders, and encountering unhelpful and unprofessional staff. One reviewer also suggested a decline in the restaurant's overall quality. Local users considering China King should be aware of this recent negative feedback. Potential customers may want to exercise caution or consider alternative options for Chinese cuisine in Atlantic Beach based on these experiences. For information on their menu, services, and any potential promotions, direct contact with the restaurant is recommended, keeping in mind the recent negative reviews regarding their service and order accuracy.