China King

China King is a Chinese restaurant located at 9590 SW State Rd 200 #9 in Ocala, Florida. This establishment offers takeout service to the local community. Based on the limited customer reviews available online, experiences at China King appear to be varied, with some concerns raised about food quality and, more significantly, customer service.

One customer expressed significant dissatisfaction with their meal. They specifically mentioned ordering "dry kind pork rib tips" but receiving a "wet" version that did not taste good. Additionally, they found the egg drop soup to be overly yellow in color and possessing a strange smell and taste. This reviewer rated the food a 4 out of 10, while their husband rated it even lower at 3 out of 10, indicating a generally negative perception of the food quality during their visit. Their concluding statement, "I’m so sorry but we won’t go back there," suggests a strong level of dissatisfaction.

Another reviewer shared a more detailed account of their experiences at China King, noting that their visits were overshadowed by poor customer service encountered at the front counter. This customer stated that while the food was "decent" and the wings were "actually quite good," their interactions with a male employee were negative on both of their takeout visits. During the first visit, the reviewer perceived the employee's demeanor as "aggressive, rude, and somewhat arrogant." Initially, they attributed this to a possible bad day for the employee. However, a second visit confirmed this behavior as a pattern.

The second visit was particularly concerning for this African-American reviewer, who had recently moved to the area. They observed the same employee interacting with a white customer ahead of them in a manner that was described as "kind, respectful, and even cheerful in tone." However, upon approaching the counter, the employee's demeanor reportedly shifted dramatically, becoming "dismissive and hostile." The reviewer recounted that their food was "slammed" on the counter and that the employee spoke to them with the same disrespectful attitude as before. This stark contrast in treatment led the reviewer to express the disheartening possibility of racial motivation behind the difference in service.

The reviewer, who emphasized their own efforts to approach every person and place in their new community with kindness and respect, found this experience deeply unacceptable. They concluded that regardless of the employee's reasons, no customer should have to pay to be treated with such disrespect and made the decision not to return to China King. This review serves as a serious concern regarding the consistency and fairness of customer service at this establishment.

Based on these limited reviews, it is difficult to provide a comprehensive description of the environment at China King. One review focuses solely on the takeout experience and the interaction at the front counter, offering no insight into the dining area or overall ambiance. The other review also pertains to a takeout order, with the primary focus being on the food quality. Therefore, there is no reliable information available regarding the restaurant's interior, cleanliness, or general atmosphere.

The primary service offered by China King, based on the reviews, is takeout. One reviewer specifically mentioned using the drive-through, indicating this as a convenient option for customers. The negative review also details a takeout experience, highlighting the interaction at the front counter. There is no mention of dine-in service in the provided feedback. The contrasting experiences with customer service suggest that while the restaurant provides the basic service of fulfilling takeout orders, the quality of the customer interaction can vary significantly depending on the staff member encountered.

In terms of features, the wings were specifically mentioned as being "actually quite good" by one reviewer. This could be considered a potential highlight of their menu. However, other dishes, such as the pork rib tips and egg drop soup, received negative feedback regarding their preparation and taste. The issue of inconsistent customer service, potentially influenced by racial bias, is a significant feature that potential customers should be aware of, as it appears to have overshadowed the food quality for at least one reviewer.

Currently, there is no promotional information available for China King based on the provided reviews. The feedback is solely focused on the food quality of specific items and the experiences with customer service.

In conclusion, China King in Ocala, Florida, is a Chinese restaurant primarily offering takeout service. Customer reviews present a mixed picture regarding food quality, with the wings receiving positive mention while other dishes like the pork rib tips and egg drop soup were criticized. A significant concern has been raised regarding the poor and potentially racially biased customer service experienced by at least one reviewer at the front counter. Potential customers may want to consider these factors when deciding whether to patronize this establishment, particularly if they are concerned about consistent and respectful customer service.