China King

China King is a Chinese restaurant located at 1106 Shackelford Rd, Florissant, MO 63031, USA, offering a variety of Chinese dishes to the local community. They can be contacted at (314) 838-8838 or their mobile number, +1 314-838-8838, for inquiries or to place orders, likely for takeout or delivery.

Recent customer reviews for China King present significant concerns regarding both the quality of the food and the level of customer service provided. One reviewer, who had ordered from this establishment years prior, decided to give it another try but was met with a "horrific" experience. They placed a pickup order that was ready in a timely manner, but upon receiving the food, they found it to be "cold and not fully cooked." As a person with certifications and degrees in the food industry, this reviewer expressed serious concerns about the potential for foodborne illness. They specifically mentioned that the egg roll(s) were "not fully cooked and full of cooking oil!!!" This overwhelmingly negative experience led the reviewer to state that they would "NEVER ORDER or eat here again!!!! Neither would I recommend!!!"

Another customer provided a more mixed review, acknowledging that "the food here is decent and reasonably priced." However, this positive aspect was overshadowed by a "disappointing" customer service experience. The reviewer recounted an interaction with the woman who answered the phone and prepared the food, describing her as "extremely rude." This rudeness manifested when the staff member made a mistake on the food order and subsequently became upset about it, leading to her "slamming the correct food on the counter." This behavior created an "overall unpleasant" experience for the customer, who expressed frustration at spending their "hard-earned money and be treated poorly in return." As a result of this negative customer service encounter, this reviewer also stated that they "won’t be returning."

Considering these two recent reviews, China King appears to be facing significant challenges in both food quality control and customer service. The first review raises serious red flags about food safety, with claims of cold and undercooked food, particularly egg rolls saturated in oil. These issues not only impact the palatability of the food but also pose a potential health risk to consumers. The strong condemnation from a reviewer with expertise in the food industry further emphasizes the severity of these concerns.

The second review, while acknowledging the decent taste and reasonable prices of the food, highlights a critical failure in customer service. The rude behavior of the staff member, particularly in response to a mistake made on the order, is unacceptable and directly detracts from the overall customer experience. The act of slamming food on the counter demonstrates a lack of professionalism and respect for the customer. The fact that this negative interaction was enough to deter a customer who otherwise found the food acceptable underscores the importance of courteous and respectful service in the food industry.

For local users considering China King, these recent reviews should be taken very seriously. The potential for receiving cold, undercooked, and oily food is a significant concern, as is the risk of encountering rude and unprofessional service. While one reviewer found the food "decent" in terms of taste and price, this positive aspect was not enough to outweigh the negative service experience. The strong and unequivocal negative feedback from the other reviewer, citing potential food safety issues, further reinforces the need for caution.

The provided information does not offer any details about the environment or ambiance of China King. As a local Chinese restaurant, it likely caters to both dine-in and takeout customers, although the focus of the reviews seems to be on takeout orders. The negative experiences reported do not provide any insight into the cleanliness or atmosphere of the physical space.

Similarly, there is no information regarding any specific features or promotional offers at China King. Given the serious concerns raised about food quality and customer service, any potential promotions would likely be overshadowed by these more fundamental issues. Local users seeking a reliable and enjoyable Chinese dining experience in Florissant might want to consider other establishments with more consistently positive recent feedback.

In conclusion, recent customer reviews for China King in Florissant, MO, paint a concerning picture of both the food and the service. Reports of cold and undercooked food, excessively oily items, and rude behavior from staff should give potential local customers significant pause. While one reviewer found the food "decent" in taste and price, the negative customer service experience was a major deterrent. The more severe account of potentially unsafe and poorly prepared food is a serious red flag. Based on this recent feedback, it would be prudent for local users to exercise caution and perhaps explore other Chinese restaurant options in the area with more consistently positive reviews regarding both food quality and customer service.