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China Inn: Chinese Meal Delivery in Virginia Beach - Customer Reviews and Observations
  1. Chinese Food
  2. Chinese Restaurant
  3. Virginia
  4. Virginia Beach
  5. Chinese Restaurant in South Plaza Trail
  6. China Inn

China Inn

109 reviews

Hours

Monday, Closed
Tuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 9:00 PM
Saturday, 11:00 AM - 9:00 PM
Sunday, 12:00 AM - 9:00 PM

About China Inn

Introducing China Inn, a Chinese Restaurant offering meal delivery services from its location at 156 S Plaza Trail #102, Virginia Beach, VA 23452, USA. You can place your order by calling (757) 340-9898 or +1 757-340-9898.

As a Chinese restaurant providing meal delivery, China Inn has received feedback indicating significant inconsistencies in food quality and customer service, particularly in recent experiences. One long-term customer, who had been ordering for four years, noted a recent decline in food quality over their last three orders, with the most recent being inedible.

Specific issues reported include:

  • General Tso's Chicken: Described as overcooked with a weird-tasting sauce.
  • Chicken Wings and Fries: Reported as overcooked in one instance.
  • Shrimp Egg Rolls: Noted as extremely oily and ultimately discarded.
  • Shrimp Lo Mein: Noodles described as soggy and shrimp as overcooked, deemed disgusting and inedible by one customer.
  • Egg foo Yong: One customer received a severely burned dish that was inedible and had to be thrown away.

Furthermore, the customer who received the inedible shrimp lo mein reported poor follow-up after contacting the restaurant. Despite speaking with two managers who promised a callback, no response was received even after six hours and past the restaurant's closing time. The customer's attempt to resolve the issue and the restaurant's initial request to hold onto the food were ultimately unmet with any resolution or further communication.

Based on recent customer reviews, there are considerable concerns regarding the consistency of food preparation and the responsiveness of customer service at China Inn. While one past experience mentioned food being "good depending on who is doing the cooking," the more recent feedback strongly suggests a significant drop in quality control. Potential local users should be aware of these reported inconsistencies when considering ordering from China Inn for meal delivery.

No information regarding the restaurant's delivery environment, specific service features beyond delivery, or any promotional information is available in the provided reviews. The focus of the feedback is predominantly on negative experiences with food quality and customer service.

China Inn Location

156 S Plaza Trail #102, Virginia Beach, VA 23452, USA

Customer Reviews

3.0
109 reviews
Z
Zerlina Wright
Sep 01, 2024

I’ve been getting food from this restaurant for four years consistently. It’s hit or miss if my food is going to be cook per my request. But it’s still edible. That changed recently my last three orders my food was not good. I don’t know if they got a new cook. But they need an another one. The first order nasty order was General Tso's chicken. The chicken was cook to long and the sauce tasted weird. But my other food was okay. So I just didnt order it the second time. The second order chicken wings and fries were over cook. The shrimp egg rolls were extremely oily. Threw those away. I reluctantly order this last time. Because as I stated before, I’ve been ordering food from them for four years and I’ve never had this bad of an experience. This last time it wasn’t even edible. I ordered wings and fries. Wings were fine, fries were over cooked. Shrimp lo mein noodles were soggy and the shrimp were overcooked it was disgusting. I have one bite and tried to take the next bite. But I just couldn’t do it. I called the restaurant and spoke with two different managers, one female and one male who heard my concerns and say they will call me right back. It’s been six hours and I have not heard back from either one. The last phone call I made. I let them know that they were about to close and I still have not heard from anyone and reference to my food being disgusting, I still have the food because the first manager let me know that they need the food, but they did not resolve my issue. Go to another restaurant. They don’t care about the quality of food or their customers and doesn’t matter if you a long-term customer or not, I would never order anything from this restaurant ever again good riddance

F
Fabulous MsTasha
Feb 24, 2023

The food is good depending on who is doing the cooking.Ordered Egg foo Yong for delivery yesterday and I received a burned up dish Freddy Kruger must have prepared in the boiler room of his basement. Please refer to photo below….Not edible had to throw in the trash.

J
Jennifer Gutleben
Apr 07, 2021

Our family has ordered from this place for as long as they have been in business. No issues ever. Today we had an order all meals were correct except one. On the menu we ordered from and the new menu they sent with our delivery C12 Egg Foo Young Pork or Chicken. They sent us C13 Chow Mein Pork. When we called to get it fixed we were argued with and told C12 is not what the menu told us and they refused to fix the issue and get us the correct meal.

7
7-Eleven 32872
Mar 08, 2024

I had previously only gotten delivery, which is always superb. There is nothing wrong with the "atmosphere" of their dine-in area, but there is also nothing special about it. They clearly decided to focus instead on great food and excellent service, and I love them for it. I mean, I have been a loyal customer for years and this was the first time that I didn't get delivery as I happened to be passing by and only had a small order. They do have tables for dine in, but I think most of their customers get take out or have it delivered.

T
Tracey Farris
May 27, 2023

Absolutely love this place, I live about 12 blocks away and when I order I wait 1-2 minutes and when I get there it is always just done and so hot and delicious by the time I get home. I have not found an item that I don't like from there so far. My family loves their lo-mein and sweet and sour chicken. Their egg rolls are amazing too!

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