China House

Welcome to China House, a Chinese restaurant located at 711 Washington Ave #31 in Chestertown, Maryland. As a Chinese restaurant serving the Chestertown community and the wider Eastern Shore region, China House has been a long-standing fixture for many local residents seeking familiar Chinese-American cuisine. Reviews indicate a history of providing delicious food and generous portions, contributing to a loyal customer base over the years.

Details regarding the restaurant's environment or ambiance are not extensively covered in the provided customer reviews. The focus of the feedback primarily revolves around the quality and quantity of the food, as well as recent changes in their portion sizes and pricing strategy. Therefore, a comprehensive description of the dining atmosphere is not available based on the current information.

The service at China House, as implied by the positive reviews, has historically been satisfactory, fostering a loyal customer base over many years. One long-time fan, who has been a "die hard fan" since their teenage years (at least a decade), suggests a history of positive experiences that have cemented China House as their "favorite Chinese food on the eastern shore." This indicates a past reputation for good service and quality that resonated with local diners. However, a more recent review expresses significant dissatisfaction with a perceived shift in the restaurant's business practices, particularly concerning portion sizes, which could impact the overall customer service experience moving forward.

A significant feature of China House, consistently praised in positive reviews, is the deliciousness of their food. Dishes such as the chicken curry (a "go to" favorite), pork egg rolls, General Tso's chicken, beef lo mein, beef sticks, and dumpling appetizers are all mentioned as "favorites." This suggests a menu with a variety of well-received classic Chinese-American dishes that cater to different tastes. Additionally, the "huge" portion sizes have historically been a major draw, with one customer noting that they can usually get "2-3 meals out of it." This generosity in portioning has likely contributed to the restaurant's popularity and perceived value for money in the past.

However, a recent critical review highlights a significant change in China House's portioning policy that has deeply upset a long-time loyal customer. This review states that since reopening, the restaurant seemingly aims to maximize profits by eliminating smaller portion options. The customer, who typically only buys for one person, reported being forced to purchase large family-sized portions, leading to a significantly higher cost ($41.55 for a single person's dinner) and a substantial amount of food waste. This change in policy, perceived as "blatant greed" and taking advantage of their loyal customer base due to limited local options, has resulted in a negative experience that led the customer to declare it would be their last purchase from China House. This drastic shift in portion sizes and the elimination of smaller options is a crucial recent development that potential customers should be aware of.

The lack of smaller portion options is a significant change that impacts the value proposition for individuals or smaller households. While the food may still be delicious and the portions large, the inability to purchase appropriately sized meals for one or two people could be a major deterrent for a segment of the customer base. This new policy effectively eliminates the flexibility that many diners rely on and may lead to both increased costs for customers and unnecessary food waste.

No specific promotional information, such as discounts or special offers, is mentioned in the provided reviews. Local users interested in potential promotions at China House may need to contact the restaurant directly or check local advertising platforms for any current deals.

For local users in Chestertown, MD, considering China House, it is essential to weigh the historical reputation for delicious food and generous portions against the recent concerns regarding the elimination of smaller portion sizes and the potential for increased costs and food waste for individuals or small households. While long-time customers have enjoyed their offerings for years, recent policy changes may impact the overall value and appeal for those who do not require large family-sized meals.

If you are located in Chestertown and are interested in trying China House, located at 711 Washington Ave #31, you can contact them at (410) 778-3939 or +1 410-778-3939 for inquiries about their menu and current portion size options. However, it is advisable to inquire specifically about the availability of smaller portions to ensure that their current policy aligns with your needs and preferences.