China House

China House, a Chinese restaurant situated at 11247 St Charles Rock Rd in Bridgeton, Missouri (63044, USA), serves the local community with a range of Chinese cuisine. As a "Chinese Restaurant" featured on our platform, China House aims to provide accessible Chinese food options for residents and visitors in the Bridgeton area. They can be contacted via phone at (314) 209-1604 or mobile at +1 314-209-1604 for inquiries or to place orders, suggesting the availability of takeout services. While not explicitly mentioned, the nature of a combination plate offering implies that dine-in service might also be available, though the focus of the reviews is primarily on the food and service quality experienced with takeout orders.

Based on recent customer feedback, the experiences at China House appear to be varied, with some customers expressing positive views while others report significant issues. One reviewer offered a largely positive perspective based on their experience with the combination plate. They highlighted several advantages: prompt service, particularly during lunchtime; outstanding value for the meal, suggesting competitive pricing compared to other establishments; the freshness and taste of the main ingredients, along with a generous use of vegetables; and the consistent pricing of the combination plate throughout the day, without a dinner surcharge. This reviewer highly recommends China House and specifically suggests trying the black pepper chicken, describing it as "unique."

However, another customer reported a very negative experience with a takeout order of two house special fried rice dishes. They described the dishes as containing only five "raw looking" pieces of shrimp, a few tiny slivers of ham, some green pepper, and a little onion, with no other meat present. Upon calling the store to address this issue, the customer alleged that the person they spoke with was "very rude" and called them a liar, refusing their offer to send a picture as proof. The customer further stated that their requests for either replacement meat or a new order were denied. In response to the customer mentioning leaving a bad review, the staff member reportedly said, "go do it then I dont care!" This review paints a picture of horrible service and rude staff, leading the customer to vow never to order from China House again.

These two reviews present a stark contrast in customer experiences. One highlights efficiency, value, fresh ingredients, and a unique dish, leading to a strong recommendation. The other details a significant problem with food quality (lack of promised ingredients, potentially undercooked seafood) and an extremely negative interaction with staff, characterized by rudeness and a complete lack of resolution. This suggests a potential inconsistency in food preparation or quality control, as well as significant variability in customer service.

For local users in Bridgeton and the surrounding areas on St Charles Rock Road looking for a Chinese restaurant, China House offers both potential benefits and risks based on these recent reviews. The possibility of a prompt and affordable lunch with fresh ingredients, especially the combination plate and the unique black pepper chicken, might be appealing. However, the reported issues with the house special fried rice and the extremely rude customer service experienced by another diner are serious concerns that potential customers should consider.

There is no information provided in these reviews about the restaurant's environment or ambiance. As a result, local users cannot glean any insights into the cleanliness, decor, or overall atmosphere of China House. The focus of the feedback is solely on the food quality and the service encountered during a phone interaction.

Similarly, there is no mention of any specific promotional offers or features, such as a lunch special (beyond the praised value of the combination plate at lunchtime), senior discounts, or loyalty programs. Potential customers would need to inquire directly with the restaurant to learn about any such offerings.

In conclusion, China House in Bridgeton, MO, presents a mixed picture based on recent customer reviews. While some patrons have found it to be a prompt, affordable option with fresh ingredients and unique dishes like the black pepper chicken, others have experienced significant issues with food quality and extremely poor customer service. Local users considering China House should weigh these contrasting experiences. If value and speed at lunch are priorities, and the combination plate is of interest, it might be worth trying. However, the risk of receiving poorly prepared dishes and encountering rude staff, as detailed in the negative review, should not be ignored. Further investigation into more recent reviews or perhaps a small, low-risk order to assess the current standards might be prudent before placing a large order or becoming a regular customer.