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Regarding China House in Sandwich: Important Customer Feedback
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China House

273 reviews

China House Photos

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Hours

Monday, Closed
Tuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 9:00 PM
Saturday, 11:00 AM - 9:00 PM
Sunday, 11:00 AM - 9:00 PM

About China House

This introduction is based on recent customer reviews for China House, a Chinese restaurant located at 1201 E Church St in Sandwich, IL. They can be contacted at (815) 786-6991 or +1 815-786-6991.

Recent feedback indicates significant concerns regarding the food quality at China House. One customer who placed a large delivery order reported that dishes cooked in oil tasted of burnt and old oil, rendering them horrible. Additionally, their egg drop soup was described as smelling unpleasant and tasting sour. This customer also mentioned receiving an unsolicited large bag of almond cookies with their order and recounted a past experience at the buffet where they felt old food was being served.

Another customer shared a disturbing experience of finding a dead fly in their fiancé's meal while dining in. They reported that the owners initially only offered to comp the affected plate. Following a subsequent call expressing dissatisfaction, the entire bill was comped, but the customer's fiancé was then reportedly banned from the restaurant.

Based on these recent reviews, potential customers should be aware of the serious concerns raised regarding food quality, freshness, and customer service at China House in Sandwich.

China House Location

1201 E Church St, Sandwich, IL 60548, USA

Customer Reviews

4.0
273 reviews
A
Amber Peplinski
Mar 11, 2025

I bought $97 worth of food on a Saturday at noon to be delivered by the restaurant. The dishes that used oil were obviously cooked in very old and burnt oil and tasted horrible. The egg drop soup smelled like the Fox River and when I tasted it, it was sour. They sent the bag of food with a giant unordered bag of almond cookies on top. They must have been trying to avoid a bad review with sending 75% of their food visibly days old and trying to avoid any food loss on their part. I have eaten at their buffet an hour after opening in recent months and the food was very old (day before old) and they happily tried to take the cellophane off and charge me full price. So now the buffet AND ordering are both old if they had a slow night before. If they need to raise prices, they need to do so because this isn’t the way to save money on a business. Good luck China House.

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Briana
Nov 04, 2023

China House in Sandwich is disgusting. My fiancé was finishing his plate of food and looks down and sees a dead fly. And when it was brought up to the owners they only offered to comp his plate of food not our entire bill. And with having the kids with us we didn’t want to make a big deal at the time. But as we sat in the car we didn’t feel right about still having to pay the $51 as the whole bill should of been comped because who the hell wants to eat with a dead fly on there plate? So when we call and explain that we are not happy they agree to comp the entire bill and as they were doing that they said he is now banned. GREAT SERVICE. 👏🏻

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Julie Bobee
Mar 07, 2025

The food is still amazing after all these years. The staff are a delight and the price is very reasonable!

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J N
Oct 04, 2024

We drive over 20 minutes to get food from here and every time we have been extremely satisfied. Have always been treated with respect absolutely great service and great portion sizes for the price.

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Janice Pavlak
Sep 07, 2024

We ordered sesame chicken over the phone the last 2 times we ordered. It tastes like it came off of their heat lamped buffet. It was so dry that we could barely chew it and I wouldn't feed it to my dogs!

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