China House

Located at 200 Church St ste 9 in Wallingford, CT, China House offers Chinese cuisine primarily for pickup, operating under a platform category of Chinese Restaurants. Customer experiences appear to be mixed, with positive feedback on food freshness contrasted by issues with phone communication and order accuracy.

Environment: As a restaurant that customers typically pick up from, there is limited information about the dine-in environment. However, one positive review mentions the owners as a "lovely couple," suggesting a potentially welcoming atmosphere for those who do visit to pick up their orders.

Services: China House mainly provides takeout service, with customers typically visiting the location to pick up their orders. One positive review highlights the freshness of the food and mentions frequent pickup visits. However, a negative review details a significant issue with phone communication regarding pricing for a side dish, leading to an incorrect charge. The follow-up customer service regarding this issue was also criticized for a lack of proactive communication and resolution, although a refund was promised.

Features: A key feature of China House, according to one regular customer, is the consistently fresh quality of their food. This suggests a focus on using fresh ingredients in their dishes. However, a notable drawback reported by another customer is a problem with communication over the phone, leading to order discrepancies and pricing errors. The lack of a call back to rectify the situation and the explanation provided were also points of concern.

Promotional Information: There is no specific promotional information available in the provided reviews. The feedback focuses on the quality of the food and an issue with customer service. Local users interested in learning about any specials or promotions are advised to contact China House directly at (203) 265-7228 or +1 203-265-7228.

In conclusion, China House in Wallingford, CT, is a Chinese restaurant that is appreciated by some for its fresh food, with many customers opting for pickup. However, potential customers should be aware of a reported issue with phone communication and order accuracy, which impacted one customer's experience. While the owners are described positively, it may be prudent to confirm order details and pricing carefully when placing an order over the phone.