China & Hibachi

China & Hibachi, located at 1103 N Main St, Fountain Inn, SC 29644, USA, operates within the Chinese Restaurant category and also appears to offer hibachi-style cooking, suggesting a dual focus on Chinese cuisine and Japanese-inspired hibachi dishes. They can be contacted at their telephone number, (864) 862-1566, or their mobile number, +1 864-862-1566, for inquiries or to place orders.

Information regarding the specific environment and ambiance of China & Hibachi is not detailed in the provided customer reviews. Typically, a restaurant offering both Chinese and hibachi styles might have distinct seating areas, with traditional tables for enjoying Chinese dishes and teppanyaki tables with built-in grills for the hibachi experience, where food is cooked in front of the customers. However, without specific descriptions from reviewers, it is difficult to provide an accurate portrayal of the restaurant's atmosphere. Potential customers may need to visit the location to assess the environment for themselves.

In terms of services, China & Hibachi likely offers both dine-in and takeout options, common for Chinese restaurants. The mention of a "house lo mein" and a "combination plate" suggests a standard menu of Chinese dishes available for order. The negative experience of one customer attempting to rectify an order issue in person indicates that customer service interactions occur at the physical location. The availability of hibachi cooking implies a dine-in service where meals are prepared live at the table by a chef. However, the provided reviews focus heavily on negative aspects of service and food quality related to standard Chinese menu items.

Based on the available customer reviews, there are significant concerns regarding the food quality and customer service at China & Hibachi. One reviewer expressed extreme disappointment with their "house lo mein," stating that it "barely had any meats that would make it a house lo mein" and contained only three shrimp in a large bowl that was described as "skippy" (likely meaning sparse or lacking in content). This customer's attempt to address the issue with the manager resulted in unsatisfactory excuses, leading to a vow not to return due to "very poor customer service/management" and a perception that the restaurant "only care about the money!"

Another, more detailed review recounted an "incredibly disappointing and disheartening experience" related to a combination plate order. The customer specifically requested no onions in their husband's chicken fried rice, but the order contained "big chunks of onions." Upon calling the restaurant, they were assured the rice would be replaced. However, upon returning to the restaurant, the owner allegedly displayed an "unprofessional and confrontational attitude," yelling at the customer in front of employees and other patrons. The situation escalated when the owner, despite a replacement being prepared, reportedly opened the original plate and began "touching and stirring the food with her bare hands." This action understandably made the customer uncomfortable with accepting any replacement and led to a request for a refund, which was allegedly refused even after the food was taken back.

Adding to the severity of the situation, when the customer attempted to document the incident, the owner reportedly called the police and falsely claimed the customer had taken food without paying. While the police officers who arrived recognized the discrepancy in the owner's account, they were unable to assist with a refund, advising the customer to pursue a civil case. The reviewer also noted that the owner continued to act unprofessionally in front of the police, again touching the food with her bare hands.

This detailed account paints a very troubling picture of the customer service and food handling practices at China & Hibachi. The reviewer, a frequent diner at various establishments, felt compelled to share this "unacceptable" experience as a warning to others about the "hostility and dishonesty" encountered. The reviewer explicitly stated they would not be returning.

The absence of any positive feedback in the provided reviews is a significant point. Both available accounts detail negative experiences related to food quality (lack of ingredients, incorrect preparation) and, more alarmingly, highly unprofessional and unsanitary food handling by the owner in response to a complaint. These reviews collectively suggest potential systemic issues with food preparation standards, quality control, and customer service management at China & Hibachi.

Given the nature of the feedback, it is impossible to ascertain any positive features of the restaurant from these reviews. The focus is entirely on negative experiences that left customers feeling dissatisfied, disrespected, and even concerned about food safety and hygiene.

Promotional information is entirely absent from the provided customer reviews. With the significant issues raised regarding food quality and customer service, any potential promotions would likely be overshadowed by these more critical concerns. Potential customers would likely prioritize addressing the fundamental aspects of food and service before being swayed by promotional offers.

In conclusion, the available customer reviews for China & Hibachi in Fountain Inn, SC, raise serious concerns regarding both the quality of the food and the professionalism of the customer service, particularly the conduct of the management. One reviewer reported a lack of expected ingredients in a dish and poor management response, while another detailed a deeply upsetting experience involving an incorrect order, confrontational behavior from the owner, unsanitary food handling, and a false report to the police. The absence of any positive feedback suggests that potential customers should exercise caution and consider these negative experiences when deciding whether to patronize China & Hibachi.