China Garden

China Garden is a Chinese restaurant located at 548 Main St, Jackson, OH 45640, USA. They can be contacted at (740) 286-8526 or their mobile number +1 740-286-8526 for orders and inquiries. As a local Chinese restaurant, China Garden aims to provide Chinese cuisine to the residents of Jackson and the surrounding area. However, recent online customer reviews paint a concerning picture of the restaurant's service and operational practices.

One customer shared a highly negative experience regarding a takeout order. They reported waiting an extended period of 45 minutes for their food. Following the initial card charge based on a quoted price of just over $20 for two dinners, the customer stated that their card was adjusted twice after the fact, resulting in additional charges of $4 and then $5. This brought the total cost to $30 for what were described as "cheaper dinners," which the customer deemed "outrageous." The act of repeatedly adjusting the card without authorization was explicitly labeled as potentially illegal by the reviewer. Consequently, this customer emphatically stated they would "NEVER GO TO AGAIN," indicating a severe level of dissatisfaction.

Another reviewer recounted a significant issue with order accuracy and customer service. They ordered General Tso's chicken but received sweet and sour chicken instead. The reviewer correctly pointed out the fundamental difference between the two dishes, noting that General Tso's chicken typically has a brown sauce, not the red sauce characteristic of sweet and sour chicken. Upon calling the restaurant to address the mix-up, the reviewer claimed that the woman who answered the phone disputed their claim, insisted they were wrong, and then hung up on them. Subsequent attempts to call back reportedly went straight to voicemail, preventing any resolution. The reviewer expressed extreme dissatisfaction, labeling the $23 spent as the "Worst 23 bucks I ever spent." They further indicated a preference for a competitor 20 minutes away, citing previous negative experiences at China Garden and stating that they would give zero stars if possible, advising others to "don't waste your money here!!"

Based on these two recent customer reviews, it is challenging to identify any positive features of China Garden. The feedback primarily highlights significant problems in several critical areas for a restaurant: order accuracy, pricing transparency, payment processing, and customer service. The reported instance of receiving the wrong order and the dismissive and abrupt handling of the complaint by the staff member are serious concerns regarding the restaurant's operational standards and customer relations.

The issues with pricing, specifically the discrepancy between the initial quote and the subsequent unauthorized charges, raise questions about the integrity of the billing process at China Garden. Such practices can erode customer trust and lead to significant dissatisfaction. The long wait time for a takeout order, as reported by one customer, also suggests potential inefficiencies in their order fulfillment process.

Information regarding the environment or ambiance of the restaurant is entirely absent from the provided reviews. The focus is solely on the negative aspects of the service and the handling of orders. Similarly, there is no mention of any specific services beyond takeout, and the experiences shared do not reflect positively on the quality of this service. No unique features or specialties are highlighted; instead, the reviews detail fundamental failures in meeting basic customer expectations.

Furthermore, there is no promotional information available for China Garden in the provided text. Given the severity of the negative feedback concerning pricing and customer service, it is unlikely that the restaurant's current focus is on attracting new customers through promotions. Any past promotions would be irrelevant in light of the serious issues raised by recent patrons.

In conclusion, the recent customer reviews for China Garden located at 548 Main St in Jackson, OH, paint a stark picture of significant operational and customer service problems. Potential local users should be aware of reported issues including substantial delays in order fulfillment, incorrect orders, disputed food quality, questionable billing practices with unauthorized post-transaction charges, and extremely poor customer service interactions, including being hung up on when attempting to resolve issues. The strong negative sentiments expressed by these reviewers, with explicit recommendations to avoid the restaurant, should be taken seriously by anyone considering ordering from or visiting China Garden. Given the lack of any positive feedback in these recent reviews, it is difficult to recommend this establishment to local users at this time. Potential customers may want to consider alternative Chinese restaurants in the area based on this information.