China Express Restaurant

Welcome to China Express Restaurant, a local Chinese eatery situated at 1100 Armory Dr Science Lab, Franklin, VA 23851, USA. As a Chinese restaurant serving the Franklin community, we aim to provide a diverse selection of Chinese cuisine for local residents and visitors. China Express Restaurant offers convenient options for those looking to enjoy Chinese flavors, primarily focusing on takeout service.

For those interested in placing an order or making inquiries, China Express Restaurant can be contacted at (757) 562-6269 or via mobile at +1 757-562-6269. We are readily available to take your orders and answer any questions you may have about our menu.

Based on recent feedback from our customers, experiences at China Express Restaurant appear to be somewhat varied. One customer shared a positive experience, specifically highlighting the General Tso's shrimp. They described the dish as delicious, noting the thick and generous amount of sauce. Furthermore, they commended the friendliness and sweetness of the lady at the counter, indicating a positive interaction with our service staff. This positive review suggests that certain dishes at China Express Restaurant are well-received and that our staff can provide pleasant customer service.

However, another customer reported a less satisfactory experience. This individual mentioned having stopped patronizing our business in the past due to perceived issues with customer service care and professionalism in handling complaints. Their more recent feedback specifically addressed the quality of the food, stating that they were served reheated food, particularly wings, and on this occasion, burnt fried rice. This negative review raises concerns about the consistency and quality of our food preparation and handling processes.

Considering these contrasting reviews, it is important for local users to be aware of the spectrum of experiences reported by other customers. While some have found our dishes, such as the General Tso's shrimp, to be enjoyable and the service friendly, others have raised concerns about food quality, including the potential serving of reheated items and issues with cooking, such as burnt fried rice. Additionally, past experiences have led to concerns regarding customer service and complaint handling for at least one reviewer.

As a Chinese restaurant in the Franklin area, China Express Restaurant offers a menu featuring a range of familiar Chinese dishes. While the specific details of our menu are not provided in the given information, it is common for such establishments to offer popular items like fried rice, various stir-fried dishes, noodle dishes, and a selection of appetizers, including wings. The positive mention of General Tso's shrimp suggests that seafood options are also available.

Given the feedback regarding food quality, particularly the serving of reheated food and burnt fried rice, it is crucial for China Express Restaurant to address these issues to ensure a consistently positive dining experience for all customers. Maintaining high standards in food preparation and ensuring that all dishes are freshly cooked are essential for customer satisfaction and trust.

The mention of friendly service from the lady at the counter is a positive aspect that China Express Restaurant can build upon. Positive interactions with staff can significantly enhance the overall customer experience, even if there are shortcomings in other areas. Focusing on training and reinforcing customer service best practices across all interactions can contribute to a more favorable perception of our establishment.

For local users considering China Express Restaurant, it may be prudent to weigh the available feedback. The positive review of the General Tso's shrimp and the friendly service are encouraging. However, the concerns raised about food quality and past customer service experiences should also be taken into consideration. It might be beneficial to inquire about the freshness of dishes when placing an order.

China Express Restaurant, like any food service establishment, has the opportunity to learn from customer feedback and implement improvements. Addressing concerns about food quality and consistency is paramount to regaining and maintaining customer trust. Enhancing food preparation processes and ensuring that all dishes are served fresh and cooked properly are crucial steps.

While no specific promotional information was provided in the reviews, local users are encouraged to contact China Express Restaurant directly at (757) 562-6269 or +1 757-562-6269 to inquire about any current specials or promotions that may be available. It is also advisable to confirm the operating hours and any delivery options that might be offered.

In conclusion, China Express Restaurant in Franklin, VA, offers a range of Chinese dishes with a focus on takeout. Customer experiences have been mixed, with positive feedback regarding specific dishes and service from some, while others have raised concerns about food quality and past customer service. Local users should consider these perspectives when deciding to patronize China Express Restaurant.