China Express

Welcome to China Express, your local Chinese Restaurant located at 1726 Northwest Blvd in Newton, North Carolina. As a Chinese Restaurant serving the Newton community, we aim to provide a variety of flavorful Chinese dishes for both dine-in and takeout customers. You can reach us at (828) 464-1130 or +1 828-464-1130 for inquiries or to place an order.

Customer feedback regarding China Express presents a somewhat contrasting view, with praise for the food's flavor and the friendliness of the service, but also a significant concern regarding the timeliness of order fulfillment, particularly for phone orders. One customer expressed strong dissatisfaction with the waiting times for phone orders. They recounted repeated experiences of being told their order would be ready in approximately 15 minutes, only to find that the food preparation began upon their arrival at the restaurant, resulting in waiting times of almost 35 minutes. This negative experience led them to declare it would be their last time eating there.

On the other hand, another reviewer had a very positive experience, highlighting the "Great flavor" of their meal, which consisted of Bean Curd and mixed vegetables with fried rice. They specifically noted the delicious taste of fresh ginger and garlic in their dish. This customer also commended the "Very friendly lady at the front desk," indicating a positive aspect of the customer service. A notable feature mentioned by this reviewer is that China Express offers "tons of lunch platters served all day," which could be an attractive option for those looking for value and variety at any time. This positive experience led the reviewer to express their intention to return soon and to recommend China Express as "One of the better Chinese restaurants I've tried around here." Interestingly, they also mentioned that their dog approved of the cooking, implying they might have shared some of their takeout or that the aromas were appealing.

The significant discrepancy in these two reviews suggests that while China Express may excel in the flavor of its food and the friendliness of its staff, there could be inconsistencies or issues with the efficiency of their order processing, especially for takeout orders placed over the phone. Potential customers who prioritize speed and accuracy in quoted pickup times may want to be aware of the negative experience reported.

The positive feedback regarding the "Great flavor" and the distinct taste of fresh ginger and garlic indicates that China Express takes pride in the quality and freshness of its ingredients and the skillful preparation of its dishes. The Bean Curd and mixed vegetables being highlighted suggests that they offer vegetarian options that are well-received. The availability of "tons of lunch platters served all day" is a significant feature that could appeal to a broad range of customers looking for affordable and convenient meal options throughout the day.

The mention of a "friendly lady at the front desk" implies that the in-person customer service is a strong point for China Express, contributing to a positive dining experience for those who visit the restaurant to order or pick up food. This personal touch can be an important factor in building customer loyalty.

While the reviews provide insights into the food quality and service, they do not offer specific details about the dining environment or ambiance of China Express. Local users interested in dining in may want to inquire directly about the atmosphere and seating arrangements when they call. Similarly, the availability of services beyond takeout (implied by phone orders) and dine-in is not mentioned. It is reasonable to assume that standard Chinese restaurant services are offered, but specifics such as delivery options would need to be confirmed with the restaurant directly.

No specific promotional information, such as discounts, special offers, or loyalty programs, was mentioned in the provided customer reviews, aside from the availability of "lunch platters served all day." Local users interested in finding out about any other promotions at China Express should contact the restaurant directly at (828) 464-1130 or +1 828-464-1130. They would be the best source for the most current information on any deals or specials that may be available.

In conclusion, China Express in Newton, NC, is a Chinese Restaurant that appears to offer flavorful food, particularly dishes like the Bean Curd and mixed vegetables, with fresh ingredients like ginger and garlic being noticeable. The staff, especially the front desk, is noted for being friendly. A significant feature is the availability of lunch platters throughout the day. However, potential customers should be aware of a reported issue with the accuracy of quoted wait times for phone orders, which resulted in one customer experiencing a considerable delay. For those who value flavorful food and friendly service and are perhaps dining in or ordering in person, China Express may be a good option. For those relying on phone orders and time-sensitive pickups, it might be prudent to factor in potential delays. For more details on the menu, services, and any promotions, direct contact with the restaurant is recommended.