China Express

China Express is a Chinese restaurant located at 4938, 4938, 1679 E Marion St in Shelby, North Carolina (28150), USA. As a Chinese Restaurant, it aims to provide Chinese cuisine to the local community, primarily through takeout services based on the information available in customer reviews.

For placing orders or making inquiries, China Express can be contacted by phone at (704) 480-1288 or via their mobile number, +1 704-480-1288. The reviews do not provide specific details about dine-in options, so it is likely that their focus is primarily on takeout.

Customer feedback regarding China Express presents a mixed picture, with some concerns raised about service and value. One long-term customer, who had been visiting for eight years, noted a significant change in the atmosphere and service quality. They recalled a time when the "vibe was great" and an older individual, believed to be the owner, was welcoming and friendly. However, their recent experiences have been marred by interactions with a younger woman working at the restaurant who consistently exhibits a negative attitude, never smiling and speaking disrespectfully to customers, including those who are polite. This customer, who regularly orders online for a family of six and waits in their car to avoid rushing the staff, has still been met with rudeness from this employee. As a result of this poor customer service, they now "barely eat there" despite being a loyal patron for many years, indicating a significant negative impact on their business due to service issues.

Another reviewer commented on the portion sizes relative to the price, stating that they are "ok" but "just little for the price." This suggests that while the food might be acceptable in terms of taste, the value proposition is diminished by the smaller portions. This reviewer also offered a comparative perspective on other local Chinese food options, noting that China Express is "better than yamatos I guess" and has "more meat than the place on Grover (red wok??)." However, they concluded that if the portions were larger, they would rate the restaurant five stars, indicating that the size of the servings is the primary factor preventing a higher rating, especially considering it's "just rice" accompanying the main dishes.

Based on these limited reviews, it appears that China Express may have experienced a decline in customer service quality with a change in staff. The once welcoming and friendly atmosphere, attributed to an older individual possibly being the owner, seems to have been replaced by a negative attitude from a younger employee, which has deterred at least one long-time customer. Additionally, there are concerns about the value offered, with portions being perceived as small for the price charged, particularly considering that rice often makes up a significant part of the meal.

The comparison to other local Chinese restaurants suggests that China Express might offer better quality in certain aspects, such as meat content, compared to some competitors. However, the issue of portion size appears to be a significant drawback for at least one customer, impacting their overall satisfaction and willingness to give a higher rating.

Given the information available, it is difficult to ascertain specific details about the environment of China Express, as the reviews primarily focus on the service during takeout interactions and the portion sizes of the food. The mention of a previous "great vibe" suggests that the in-person environment might have been more appealing in the past, but the current focus on takeout in the reviews limits insight into the current ambiance for customers picking up orders.

Similarly, there is no information provided regarding any specific features of China Express, such as unique dishes or preparation styles, beyond the comparison of meat content to other local establishments. The reviews do not mention any promotional offers or discounts that might be available to customers.

For local users in Shelby, NC, considering China Express for their Chinese food needs, it is important to be aware of the potential for negative customer service interactions, as highlighted by a long-term patron. Additionally, the perception that the portion sizes are small for the price is a factor to consider when evaluating the value offered by the restaurant. While the food might be of acceptable quality and potentially better than some local alternatives in certain aspects, these drawbacks could impact the overall dining experience.

Without further information or more recent and positive reviews, it is challenging to provide a strong recommendation for China Express. Potential customers might want to weigh the convenience of its location against the reported issues with service and value based on portion sizes. It could be beneficial to try a small order to assess the food quality and portion sizes firsthand before placing a larger order, especially for families.

In conclusion, China Express in Shelby, NC, appears to be a Chinese restaurant primarily serving takeout. While it may offer food that is comparable to or better than some local competitors in terms of quality, there are concerns regarding negative customer service from at least one staff member and the perception that portion sizes are small relative to the price. Local users should consider these factors when deciding whether to patronize China Express.