china cook

Welcome to China Cook, a highly regarded Chinese restaurant located at 6707 US-431, Owens Cross Roads, AL 35763, USA. As a valued member of the Chinese restaurant category in the Owens Cross Roads area, China Cook has garnered praise for its consistently delicious food, exceptional customer service, and welcoming atmosphere, particularly for families. You can reach them at (256) 539-1200 or via mobile at +1 256-539-1200 for any inquiries or to place an order.

Based on recent customer feedback, China Cook has become a beloved dining destination for many local families. One reviewer shared that their family consistently enjoys eating at China Cook after church, emphasizing the deliciousness of the food. This positive experience stands in contrast to some negative reviews they may have seen elsewhere, highlighting the consistently high quality they have personally encountered. This suggests a level of reliability and satisfaction that keeps families returning week after week.

The same reviewer also commended the staff for their kindness and friendliness, even during peak hours when the restaurant is often packed, particularly on Sundays. This indicates that despite being busy, the service remains attentive and welcoming. Furthermore, they noted the staff's diligence in maintaining the cleanliness of the restaurant, consistently wiping and cleaning tables as soon as they become available. This commitment to hygiene contributes to a pleasant dining environment for all customers.

For those who prefer the buffet option, China Cook appears to excel in its upkeep. The staff is described as paying extra attention to keeping the buffet cleaned and well-stocked, ensuring that the food is hot and fresh and readily available to diners. This focus on maintaining the quality and availability of the buffet offerings is a significant draw for customers who appreciate a wide selection of well-prepared dishes.

Another reviewer echoed the sentiment of consistent satisfaction, simply stating they are "Never disappointed with this excellent food and service❤️." This concise yet powerful testimonial reinforces the positive experiences shared by others, highlighting both the quality of the cuisine and the high standard of service provided at China Cook.

A more detailed review described a positive experience with a pick-up order, providing insights into specific menu items and the level of customer care. The meal, costing $50, included coconut shrimp with broccoli, spicy chicken with lo mein, egg rolls, egg drop soup, and spring rolls. The reviewer mentioned that this was their first time at this particular location but that they had often eaten at another China Cook previously. The fact that the restaurant was "awesome enough to call" to confirm they had the correct location demonstrates a proactive approach to customer service and a genuine care for their patrons, especially those who might be new to the area or location.

This thoughtful call was particularly appreciated as the reviewer had recently moved and this China Cook location had become the closest to them, implying the restaurant recognized their information in their system. This level of personalized attention can create a strong sense of customer loyalty. Furthermore, when the reviewer realized they did not receive rice with their coconut shrimp and were given an added side, the staff felt this was not sufficient. As a gesture of goodwill, they provided spring rolls as an additional complimentary item, which was "even more appreciated." This proactive problem-solving and generosity further underscore the exceptional customer service at China Cook.

The reviewer also raved about the quality of the food itself, describing everything as "DELICIOUS," "Hot & just DELICIOUS." The portion sizes were also generous, with enough food for dinner and plenty of leftovers for lunch the next day. This combination of delicious food and ample portions offers excellent value to customers.

While these reviews primarily focus on the quality of the food and the exceptional service, we can infer some aspects of the environment from the comments. The mention of families dining after church suggests a welcoming and family-friendly atmosphere. The staff's diligence in cleaning implies a well-maintained and pleasant dining space. The presence of a buffet indicates a self-serve option with a variety of dishes available. However, specific details about the decor, seating arrangements, or overall ambiance are not explicitly provided in these reviews.

In terms of promotional information, the reviews do not mention any specific discounts or special offers, aside from the implicit value of generous portions for the price. However, the consistently positive feedback regarding the food and service acts as a strong form of word-of-mouth promotion, attracting new customers based on the positive experiences of others.

In conclusion, China Cook in Owens Cross Roads appears to be a standout Chinese restaurant in the local community. It is consistently praised for its delicious food, exceptional and friendly service, and clean environment. The well-maintained and stocked buffet, along with generous portion sizes for pick-up orders, offers great value to customers. The restaurant's attentiveness to customer needs, as demonstrated by the proactive phone call and the complimentary spring rolls, further enhances its reputation for excellent customer care. For local users in Owens Cross Roads and the surrounding areas looking for a reliable Chinese restaurant with delicious food and outstanding service, whether for a family meal after church or a convenient pick-up order, China Cook comes highly recommended based on the overwhelmingly positive recent customer feedback.