China Chef

China Chef is a Chinese restaurant located at 142 St James Ave in Goose Creek, South Carolina. As a participant in the Chinese Restaurant platform category, it aims to provide Chinese cuisine to the local community. However, based on recent customer reviews available online, there appear to be significant concerns regarding the quality of food, accuracy of orders, and customer service at this establishment.

One customer recounted a particularly negative experience with their order. They ordered pork fried rice, which they found to be "OK." However, they also ordered pork egg rolls, which, upon consumption by their wife, were discovered to contain "no pork just cabbage." This indicates a significant discrepancy between the menu description and the actual contents of the dish, suggesting a lack of attention to detail in food preparation.

Following this discovery, the customer called China Chef to explain the issue and was reportedly told that the manager would call them back. According to the review, this promised call was never received. The customer interpreted this lack of follow-up as a sign of indifference, stating, "Evidently this won't make a difference as there are plenty of other dissatisfied customers with bad reviews. So obviously they don't care, just lying cheats." This strong condemnation suggests a pattern of negative experiences reported by other customers as well, further amplifying the concern about China Chef's service and quality.

Another customer shared an equally unsatisfactory experience, emphatically stating, "I ABSOLUTELY WILL NEVER EAT HERE AGAIN !" Their order consisted of boneless spare rib tips with shrimp fried rice. However, they reported receiving pork fried rice instead of the shrimp fried rice they had ordered. This is another instance of order inaccuracy, similar to the previous review regarding the egg rolls.

Upon calling the restaurant to inform them of the mistake, the customer was allegedly told that they could receive the correct item for an additional charge of $14.92. The reviewer expressed their strong displeasure with this response, stating they "liked to have went off" but instead "respectfully declined and hung up." This interaction highlights a lack of willingness on the part of the restaurant to rectify their error without further cost to the customer, which is generally considered poor customer service.

Adding to their negative assessment, this customer also criticized the quality of the food they did receive, describing the rice as "hard as hell." This indicates a potential issue with the preparation of a staple dish, raising further concerns about the overall food quality at China Chef.

As a Chinese restaurant in Goose Creek, SC, China Chef would typically be expected to offer a variety of classic Chinese-American dishes. Based on the reviews, their menu includes items such as pork fried rice, pork egg rolls, boneless spare rib tips, and shrimp fried rice. However, the issues reported suggest potential inconsistencies in the preparation and contents of these dishes, as well as a lack of accuracy in fulfilling orders.

The reviews do not provide any information about the environment of China Chef, as both experiences seem to be related to takeout orders. Similarly, there is no mention of dine-in facilities or any specific ambiance. Therefore, it can be inferred that China Chef likely operates primarily as a takeout restaurant.

The services offered by China Chef, based on the limited information, include order taking and food preparation for takeout. However, the customer service aspect, particularly in addressing order errors, appears to be a significant area of concern, with reports of unfulfilled promises of callbacks and a lack of willingness to correct mistakes without additional charges.

The features of China Chef, as perceived through these reviews, are predominantly negative. Issues with the contents of food items not matching the description (pork-less pork egg rolls), inaccuracies in fulfilling orders (pork fried rice instead of shrimp fried rice), poor food quality (hard rice), and unsatisfactory customer service (no manager callback, charging extra for corrected orders) are prominent themes.

There is no information provided in the reviews regarding any promotional offers or special deals at China Chef. To inquire about their menu or any potential promotions, local users in Goose Creek, SC, can contact them directly at (843) 764-0988 or +1 843-764-0988. Their location at 142 St James Ave, Goose Creek, SC 29445, USA, is where customers can place and pick up their orders.

For local users in Goose Creek, SC, the recent reviews for China Chef paint a concerning picture. Multiple reports of incorrect food items, poor food quality, and unsatisfactory customer service suggest that there may be significant issues with this establishment's operations. The lack of pork in the "pork" egg rolls and the substitution of pork fried rice for shrimp fried rice indicate a lack of attention to detail in the kitchen. Furthermore, the alleged poor handling of customer complaints, including the failure to return a call from a manager and the demand for additional payment to correct an order error, raises serious questions about their customer service standards.

Given these negative experiences reported by multiple customers, potential patrons may want to exercise caution when considering ordering from China Chef. The recurring themes of inaccurate orders and poor customer service are significant red flags. While the pork fried rice was described as "OK" by one reviewer, the other issues raise substantial doubts about the overall reliability and quality of this Chinese restaurant.

In conclusion, the recent feedback for China Chef in Goose Creek, SC, highlights significant problems with food quality, order accuracy, and customer service. The discrepancies between ordered items and what was received, the poor quality of some dishes, and the unhelpful responses to customer complaints suggest that this restaurant may not provide a satisfactory experience for many customers. Local users may want to consider these issues before choosing to order from China Chef.