China 99 Chinese Restaurant

China 99 Chinese Restaurant is a local establishment located at 3541 University Blvd W #5, Jacksonville, FL 32217. Operating within the platform category of "Chinese Restaurant," China 99 primarily offers takeout and delivery services to the local community. They can be contacted at (904) 731-8899 or via mobile phone at +1 904-731-8899 for placing orders or inquiries.

Information regarding the dine-in environment of China 99 is not explicitly provided in the available reviews. However, as a restaurant offering takeout and delivery, the primary focus is likely on efficient food preparation and packaging for off-premise consumption. While the ambiance of the kitchen and order pickup area might not be detailed, the functionality and cleanliness of these spaces are crucial for ensuring food safety and order accuracy. Customers primarily interact with the restaurant through phone orders and potentially brief pickups, so the efficiency and professionalism of these interactions contribute significantly to the overall customer experience.

The core services offered by China 99 are the preparation of a variety of Chinese dishes for takeout and delivery. Based on one positive customer review, their menu includes popular items such as lo mein and sesame chicken, which were described as having great flavor. A notable feature highlighted in this review was the preparation of chicken in smaller pieces, a detail appreciated by the customer. This suggests that China 99 may be attentive to specific customer preferences in food preparation. The reviewer also mentioned that the prices were reasonable, indicating a perceived good value for the food received.

However, another customer review presents a starkly contrasting experience regarding the service provided by China 99. This review describes the service as "absolutely atrocious." The customer reported missing items from their order and a negative interaction when attempting to resolve the issue over the phone. According to this review, the staff member who answered the phone was rude, yelled at the customer, and hung up. Subsequent attempts to call back were unanswered. This paints a concerning picture of the customer service practices at China 99.

Furthermore, the negative review also brought up a discrepancy between advertised promotions and the actual service received. The customer stated that China 99 had "clearly posted" a "buy one, get 1 free" offer along with a choice of soda or soup. When the soup was missing from their order, the restaurant allegedly refused to honor the advertised promotion, even when the customer provided photographic proof. This suggests a potential issue with the restaurant's adherence to its promotional offers and its willingness to resolve customer complaints. The reviewer strongly advised against spending money at China 99 due to the poor service, despite acknowledging that the food quality was comparable to the average Chinese restaurant.

Considering these two reviews, the customer experience at China 99 appears to be inconsistent. While the food itself has received positive feedback from one customer regarding taste and preparation, the service aspect has been severely criticized by another. The negative review raises significant concerns about order accuracy, customer service professionalism, and the honoring of advertised promotions. Potential customers should be aware of these contrasting experiences when considering placing an order with China 99.

Currently, specific promotional information beyond the "buy one, get 1 free" offer mentioned in the negative review is not available. It is unclear whether this promotion is still valid or if there are other ongoing specials. Given the reported issues with honoring promotions, it would be advisable for customers to clarify any advertised deals when placing their order and potentially retain any evidence of the promotion. Inquiring about current specials and verifying their terms and conditions directly with the restaurant when ordering might help avoid potential misunderstandings.

In summary, China 99 Chinese Restaurant in Jacksonville, FL, offers takeout and delivery of Chinese cuisine. One customer found the food to be good, with attention paid to specific preparation requests, and the prices reasonable. However, another customer reported extremely poor service, including rudeness, failure to resolve order issues, and refusal to honor an advertised promotion. Potential customers should carefully consider these contrasting experiences, especially regarding service reliability and the honoring of advertised deals. For those interested in trying their food, it might be prudent to manage expectations regarding service and to confirm any promotions at the time of ordering by calling (904) 731-8899 or +1 904-731-8899.