China 1

China 1, a Chinese restaurant located at 1164 W Gannon Dr in Festus, Missouri (63028, USA), operates within the platform category of "Chinese Restaurant," offering Chinese cuisine to the local community. They can be contacted via phone at (636) 937-8828 or mobile at +1 636-937-8828 for inquiries or to place orders, indicating the availability of takeout services. The limited information available online primarily consists of customer reviews detailing negative experiences, which potential local users should carefully consider.

Based on the recent customer feedback, there appear to be significant issues concerning order accuracy, communication, customer service, and food safety at China 1. One reviewer recounted a particularly alarming experience involving a severe allergic reaction. This customer stated that despite clearly ordering plain fried rice with beef and explicitly mentioning a high allergy to "crab raccoon" (likely meaning crab rangoon or a similar seafood ingredient), they received "crap fried rice" containing allergens. The reviewer alleged that communication was difficult due to a language barrier ("They literally do not understand English"). When attempting to resolve the issue by calling the restaurant, the customer claimed that the woman they spoke with repeatedly denied the order, even after being informed about the allergy. This led to a heated argument where the staff member insisted the incorrect order was what was placed, despite the customer's assertion that their instructions were clear during the phone order. The customer also reported that their offer to send a picture of the incorrect food was refused, as were their requests for the correct order or a replacement. The interaction ended poorly, with the staff member allegedly responding dismissively to the customer's intention to leave a bad review. This experience resulted in a financial loss for the customer, including the cost of the food and gasoline for travel, leading to a strong recommendation against ordering from China 1.

Adding to these serious concerns, another reviewer shared a disturbing food safety incident. This customer reported that while eating cashew chicken with vegetables, they bit into a piece of metal, described as being from a "metal sponge of some sort." While acknowledging that "accidents happen," the reviewer expressed significant worry about the potential harm if a child had ingested the metal fragment. They also mentioned having photographic evidence of the metal piece found in their food. This incident raises serious questions about food preparation practices and quality control at China 1.

The stark negativity and the severity of the issues raised in these two recent reviews paint a concerning picture for potential customers of China 1. The allegations of language barriers leading to incorrect orders, particularly those involving severe allergies, are deeply troubling. The reported rudeness and lack of willingness to rectify mistakes further compound these concerns regarding customer service. Moreover, the discovery of a piece of metal in the food represents a significant food safety hazard that could have serious consequences for diners.

Given the nature of these reviews, it is difficult to ascertain any positive aspects regarding the environment, services, or features of China 1. The focus of the available feedback is overwhelmingly negative and centers on fundamental issues of order fulfillment, communication, customer interaction, and food safety. Therefore, local users have no information from these sources about the restaurant's ambiance, cleanliness, efficiency of service beyond the reported issues, or any unique features that might otherwise attract customers.

Similarly, there is no mention of any promotional information, such as special offers, discounts, or loyalty programs. In light of the serious negative feedback, any potential promotions would likely be secondary concerns for prospective customers who would prioritize accurate orders, safe food, and respectful service.

In conclusion, China 1 in Festus, MO, has received recent customer reviews that raise significant concerns regarding order accuracy, communication (potentially due to language barriers), customer service (described as rude and unhelpful), and, most alarmingly, food safety (with a report of metal found in a dish). One customer detailed a distressing experience involving a severe allergy and a complete lack of resolution from the restaurant staff. Another reported finding a piece of metal in their food, highlighting a potential risk to diners. Due to the severity and nature of these issues, local users considering ordering from China 1 should proceed with extreme caution and carefully weigh the potential risks based on this recent feedback. There is no positive information available in these reviews to counterbalance these serious allegations. It would be prudent for potential customers to seek more recent and positive reviews from other sources before making a decision to patronize this establishment.