China 1

China 1 is a Chinese restaurant located at 1393 Big Bend Rd, Ballwin, MO 63021, USA. Operating within the Chinese Restaurant category, China 1 primarily offers takeout and delivery services to the local community. You can contact them to place an order or for inquiries at (636) 825-1666 or via mobile phone at +1 636-825-1666.

Based on recent customer reviews, experiences at China 1 appear to be varied. One customer, who had not ordered from the restaurant in approximately six years, reported a significant decline in food quality. Their order included General Tso chicken, crab rangoon, fried rice, and Kung Pao chicken. The reviewer described the crab rangoon as overcooked and the chicken in the General Tso as old and dried out, deeming it barely edible. Furthermore, they found the Kung Pao chicken to contain an excessive amount of celery and lacked the expected level of spiciness. This customer expressed strong dissatisfaction and stated they would not order from China 1 again, advising others to do the same due to the perceived drop in quality.

Another customer had a different experience regarding the food itself, describing it as "fine/decent and plentiful," which led them to initially rate the restaurant with a couple of stars. However, their primary complaint stemmed from an issue with their online order. Upon arriving at the scheduled pickup time, they were informed that their order had been taken by someone else. This resulted in an approximately one-hour delay as a new order had to be prepared. The customer recounted watching at least eight DoorDash drivers receive their orders while they continued to wait. This incident highlights a potential issue with order management and pickup procedures.

This same customer provided a description of the restaurant's setup, noting that upon entering, there are immediately two or three long tables where bags of food are placed. The cashier and kitchen are situated at least 15 feet behind these tables. The reviewer pointed out a lack of verification to ensure customers receive the correct order and a lack of accountability in the pickup process. This observation helps explain how an order could be mistakenly taken by another individual, as happened in their case. While acknowledging that someone else benefited from "$75 of free Chinese food," the customer's experience underscores potential vulnerabilities in their order handling system.

Considering the available feedback, it is challenging to provide a definitive overview of the "features" of China 1's food, as opinions are contrasting. One review suggests a decline in the quality of key dishes like General Tso chicken and Kung Pao chicken, along with issues in the preparation of crab rangoon. The other review found the food to be "fine/decent" and plentiful, indicating that the quality might be inconsistent or that different dishes may vary in standard. The lack of vegetables in the fried rice was not mentioned in these reviews, so no conclusion can be drawn on that aspect.

Regarding the "environment" of China 1, the information suggests a setup primarily geared towards takeout. The presence of long tables near the entrance for order pickup and the distance of the cashier and kitchen from this area indicate a functional space designed for efficient order processing rather than a comfortable dine-in atmosphere. The focus appears to be on quick service for customers picking up their orders and for delivery drivers.

In terms of "services," China 1 offers both takeout and delivery, catering to customers who prefer to eat their meals off-premises. However, the incident of the stolen online order raises concerns about the reliability and security of their order fulfillment process. While they did remake the order, the significant delay and the ease with which an order could be taken by someone else are important factors for local users to consider.

Currently, there is no information available regarding any specific "promotional information" for China 1. The provided reviews do not mention any discounts, special offers, or new menu items. Local users interested in potential promotions are advised to contact the restaurant directly at (636) 825-1666 to inquire.

In conclusion, China 1 in Ballwin, MO, is a Chinese restaurant that focuses on takeout and delivery services. Recent customer feedback presents a mixed picture. One customer reported significant issues with food quality, while another found the food to be acceptable but experienced a considerable problem with their online order being mistakenly taken by someone else due to the restaurant's pickup system. The environment seems to be functionally oriented towards takeout, with a setup that may contribute to order mix-ups. While they offer the convenience of takeout and delivery, potential customers should be aware of the reported inconsistencies in food quality and the issues with order handling based on recent experiences. It is recommended to contact the restaurant directly for the most current menu and any promotional offers.