Chin's Wok

Chin's Wok is a Chinese restaurant situated at 70 Grandview Plaza Shopping Center, Florissant, MO 63033, USA, offering a range of Chinese cuisine to the local community. They can be contacted at (314) 838-0880 or their mobile number, +1 314-838-0880, for inquiries or to place orders, likely for takeout or delivery.

Recent customer reviews paint a very negative picture of Chin's Wok, highlighting significant issues with food quality, cleanliness, and customer service. One reviewer, who had a positive experience during a previous visit, reported a stark decline in quality during a more recent visit. They described the chicken Saint Paul sandwich as "greasy" and lacking any discernible egg. Additionally, the special fried rice was described as "dry." This reviewer explicitly stated their intention not to return, further noting the poor state of the restaurant's interior, citing a "dirty" ceiling and unclean woodwork.

Another customer shared an even more alarming and detailed negative experience, prefacing their review with a "Buyer Beware" warning. This reviewer stated that Chin's Wok was their typical go-to place for Chinese delivery but declared they would be ordering elsewhere after their recent encounter. They reported that multiple items, including the Crab Rangoon, Veggie Egg Foo Young, Pork Egg Foo Young on the St. Paul Sandwich, and the Tortilla Strips for their soup, were all cooked in "old, dirty grease" and were also "burned." The only edible item in their order was the Hot & Sour Soup.

Following this severely unsatisfactory meal, the customer contacted the restaurant and received a partial credit. However, upon informing the staff member of their intention not to order from Chin's Wok again due to the disgusting food, the reviewer was met with an incredibly unprofessional and hostile response. The staff member reportedly said, "No problem. We don't need you. I put on black list." This shocking statement indicates an extreme lack of concern for customer satisfaction and a retaliatory approach to negative feedback. Furthermore, the staff member allegedly informed the customer that it would take a month to receive a refund on their card, adding further frustration to the already negative experience.

Considering these two recent reviews, Chin's Wok appears to be facing severe problems across multiple aspects of its business. The food quality is described as poor, with issues ranging from greasiness and dryness to being cooked in old grease and burnt. The presence of a dirty interior, including the ceiling and woodwork, suggests a lack of attention to hygiene and cleanliness within the dining environment, which is a significant concern for health and safety. Most disturbingly, the customer service described in the second review is exceptionally unprofessional and hostile, culminating in the alarming claim of being "blacklisted" for expressing dissatisfaction. The reported delay in processing a refund further exacerbates this negative impression.

For local users considering Chin's Wok, these recent reviews should serve as a significant warning. The issues raised are not minor inconveniences but rather fundamental flaws in food quality, hygiene, and customer service. The description of food cooked in old, dirty grease and being burnt suggests a lack of care in the kitchen, potentially impacting the taste and safety of the food. The dirty environment is unappetizing and raises concerns about overall hygiene standards. The shockingly poor customer service, including the retaliatory "blacklisting," indicates a complete disregard for customer satisfaction and a highly unprofessional management approach.

Given the severity of these negative experiences, it would be advisable for local users to exercise extreme caution when considering Chin's Wok. The risk of receiving poorly prepared, unappetizing, and potentially unsafe food, coupled with the possibility of encountering rude and unhelpful staff, makes this restaurant a potentially undesirable choice based on recent feedback. The one prior positive experience mentioned in the first review seems to be an outlier compared to the more recent and highly negative accounts.

The provided information does not offer any insights into the typical environment of Chin's Wok beyond the mention of a dirty ceiling and unclean woodwork. Located in a shopping center, it likely caters primarily to takeout and delivery orders, although some dine-in seating might be available. However, the reported lack of cleanliness is a significant deterrent for any potential dine-in customers.

Similarly, there is no information regarding any specific features or promotional offers at Chin's Wok. Given the recent negative feedback concerning the core aspects of food quality and customer service, any potential promotions would likely be overshadowed by these more critical issues. Local users seeking Chinese cuisine in the Florissant area would be well-advised to consider alternative establishments with more positive and consistent recent reviews.

In conclusion, recent customer feedback for Chin's Wok at Grandview Plaza Shopping Center in Florissant, MO, is overwhelmingly negative, citing significant problems with greasy and burnt food, a dirty restaurant environment, and exceptionally poor and unprofessional customer service. Potential local customers should be very wary of these recent experiences, which suggest a high risk of a highly unsatisfactory dining experience. It would be prudent to explore other Chinese restaurant options in the area that have received more positive and reliable reviews.