Cheung Wah Chinese Restaurant

Welcome to Cheung Wah Chinese Restaurant, situated at 507 E Southside Plaza in Richmond, Virginia (zip code 23224, USA). As a local establishment within the Chinese Restaurant category, Cheung Wah aims to provide Chinese culinary options to the community. They can be contacted at (804) 232-2138 or via their mobile number, +1 804-232-2138.

Recent online reviews for Cheung Wah Chinese Restaurant present serious concerns that potential customers should be aware of. These reviews highlight significant issues related to food quality, hygiene, and customer service.

One particularly alarming review recounts a disturbing experience where the customer and their girlfriend allegedly found a roach in their food during a visit a week prior. While the reviewer acknowledges that the owner was "nice enough" to refund their money, they express offense at the fact that their initial review was reportedly deleted. The reviewer emphasizes the importance of transparency, stating that "others deserve to know things like this." They strongly suggest that the establishment needs to improve its cleanliness to prevent such incidents from recurring.

Another customer who visited during their lunch break describes the food as "very bland." They ordered the lunch special, shrimp lo mein, which they noted came with rice and an egg roll. However, their experience was overwhelmingly negative, leading them to declare, "NEVER AGAIN..." They express frustration at what they perceived as poor quality, stating, "We are making these people rich and they sell us SLOP!! I couldn’t eat it.. it had no flavor." The reviewer further details the dish, mentioning "noodles piled up on sticky rice" and a meager portion of "4 shrimp." Ultimately, they threw the meal away, considering it a "lesson learned." This reviewer also describes the customer service as "HORRIBLE..."

These two recent reviews paint a concerning picture of Cheung Wah Chinese Restaurant. The allegations of finding a roach in the food raise serious hygiene concerns that potential customers will undoubtedly want to consider. The report of bland, poorly prepared food, coupled with a negative experience with customer service, further suggests potential issues with the overall dining experience at this establishment.

As a Chinese restaurant, Cheung Wah would typically offer a menu featuring a variety of classic Chinese dishes, such as lo mein, fried rice, egg rolls, and various meat, poultry, and seafood preparations. Lunch specials, as mentioned by one reviewer, are also common. However, the negative feedback casts doubt on the quality and flavor of these offerings at Cheung Wah.

Information regarding the specific environment or ambiance of Cheung Wah Chinese Restaurant is not provided in these reviews. However, the serious hygiene concerns raised by one reviewer might lead potential customers to question the overall cleanliness and upkeep of the dining area and kitchen.

In terms of services, Cheung Wah likely offers dine-in and takeout options, as is typical for most Chinese restaurants. The reviewer who ordered a lunch special suggests they cater to lunchtime customers. However, the negative feedback regarding food quality and customer service overshadows any potential positives related to their service offerings.

Features that might typically attract customers to a Chinese restaurant include flavorful food, reasonable prices, and good service. However, the reviews for Cheung Wah highlight a lack of flavor in the food and a negative experience with customer service. The reported hygiene issue is a significant deterrent and would likely negate any positive features the restaurant might otherwise possess.

Promotional information is not included in the provided reviews. Restaurants often use promotions to attract customers, but in light of the serious concerns raised in the feedback, any potential promotions would likely be secondary considerations for potential diners. It would be prudent to address the fundamental issues of food quality and hygiene before focusing on promotional aspects.

In conclusion, the recent online reviews for Cheung Wah Chinese Restaurant in Richmond, VA, present significant and concerning feedback regarding hygiene, food quality, and customer service. The allegation of finding a roach in the food is a serious matter that potential customers should take into account. The description of bland and poorly prepared food, along with negative remarks about customer service, further contribute to a concerning overall picture. Individuals considering dining at or ordering from Cheung Wah Chinese Restaurant should carefully weigh this recent feedback and perhaps seek more information or alternative dining options in the area. The reported issues suggest a need for significant improvements in food preparation standards, hygiene practices, and customer service at this establishment. Contacting the restaurant directly at (804) 232-2138 or +1 804-232-2138 might provide an opportunity to inquire about the issues raised in the reviews, but the strong negative feedback warrants significant caution.