Chen's

Welcome to Chen's, a Chinese restaurant located at 238 Northern Ave in Augusta, Maine (ME 04330, USA). As a Chinese restaurant serving the Augusta community, Chen's aims to provide a variety of classic Chinese-American dishes, primarily catering to takeout customers based on the available reviews. While one long-time patron expresses a desire for a full sit-down restaurant, the current operation appears to focus on efficient and convenient takeout service.

Details regarding the environment of Chen's are limited. The wish expressed by a long-time customer for a "full sit down restaurant" suggests that the current establishment might be primarily geared towards takeout, possibly with a limited or no dine-in area. This focus on takeout could influence the overall ambiance, potentially prioritizing functionality and efficiency for order pickup over a more elaborate dining atmosphere. Local users seeking a dine-in experience may need to inquire directly about the availability and nature of any on-site seating.

In terms of services, the reviews strongly indicate that takeout is a primary offering at Chen's. One customer mentions being a patron for years and consistently enjoying the food recently when ordering. Another review details a takeout order that included orange chicken, highlighting an issue with the preparation. To inquire about the full range of services, including potential delivery options and to place takeout orders, customers can contact Chen's directly at (207) 213-6122 or +1 207-213-6122. The positive feedback from a long-term customer suggests a generally reliable service for those who have been ordering over time.

A notable feature of Chen's, according to a loyal customer, is the consistently "fantastic" food quality over the past year. This reviewer specifically praises several items, including the egg rolls, which they found "cooked perfect" – not overcooked or too hard. The crab rangoons were also described as "fantastic," and the fried shrimp as "excellent." This positive feedback suggests that Chen's excels in preparing these particular classic Chinese-American appetizers. The customer even feels that Chen's has "become better than all the others in the area," indicating a high level of satisfaction with their recent culinary offerings.

However, it is crucial to present a balanced perspective based on all available feedback. Another customer reported a significantly negative experience, attributing the poor quality of their orange chicken to the frying oil. They noted that the chicken was "very dark in color" and had a "weird aroma" that they believed was due to old or overused oil. This reviewer felt that "all their food" seemed to be deep-fried in the same oil, which they thought should have been replaced "a long time ago." This raises a significant concern about the freshness and quality of the frying oil used, which could impact the taste and overall quality of fried dishes.

Given these contrasting reviews, it is essential for potential customers to consider both perspectives. The positive review from a long-term patron highlights the potential for enjoying well-prepared and delicious versions of certain items like egg rolls, crab rangoons, and fried shrimp. However, the negative review raises a red flag regarding the quality of fried foods, specifically mentioning issues with the oil used for the orange chicken. This suggests a possible inconsistency in food quality or a potential issue with the frying process that may affect certain dishes. Customers who frequently order fried items may want to inquire about the freshness of the frying oil.

Currently, there is no information available regarding specific promotions or special offers at Chen's in the provided reviews. There are no mentions of discounts, combo deals, or new menu items being promoted. Local users interested in any potential promotions should contact the restaurant directly by phone to inquire. This will ensure they have the most up-to-date information on any special offers that might be available.

In conclusion, Chen's is a Chinese restaurant in Augusta, ME, primarily serving takeout customers. A long-term patron has recently found the food to be consistently fantastic, particularly praising the egg rolls, crab rangoons, and fried shrimp, and considers Chen's to be the best in the area. However, another customer reported a negative experience with the orange chicken, attributing the poor quality to old frying oil. This contrasting feedback suggests a potential inconsistency in food quality, particularly with fried items. Local residents may find success with certain dishes while others may be less satisfactory. For inquiries about the menu, services (including dine-in availability), and any potential promotions, customers should contact Chen's directly by phone. Experiencing the food firsthand, perhaps starting with the highly recommended items, will be the best way to form a personal opinion of Chen's.