Chen's Cafe

Welcome to Chen's Cafe, a Chinese restaurant located at 1183 University Dr in Burlington, North Carolina. As a part of the local Chinese Restaurant category, we aim to provide a variety of Chinese dishes to the community, offering options for takeout, delivery, and potentially dine-in service. You can place your orders or inquire about our services by calling us at (336) 584-1898 or our mobile number +1 336-584-1898.

Based on customer feedback, experiences at Chen's Cafe appear to be somewhat varied. One customer reported significant issues with their recent order, stating that the egg rolls tasted burnt, affecting all the fillings. They also mentioned that the sesame chicken was soggy, seemingly prepared with sweet and sour chicken instead of crispy chicken. Furthermore, this customer indicated a missing egg roll from their order, which included a lunch special and additional egg rolls. This negative experience led them to conclude that the quality was not the same as in the past and that they would not be returning. This feedback highlights potential inconsistencies in our food preparation and order accuracy, which are areas we need to address to ensure customer satisfaction.

On a more positive note, another customer praised Chen's Cafe for delivering a "great amount of food for the price." They specifically recommended our bourbon chicken as a consistently excellent dish. This suggests that while some dishes might have quality issues, our bourbon chicken is a standout favorite that customers appreciate for both its taste and value. This positive feedback indicates a potential strength in our menu that we can continue to build upon.

Regarding our services, the customer who enjoyed the bourbon chicken mentioned that the service was "significantly below average." However, they also stated that the quality and price of the bourbon chicken were such that they were willing to overlook the service issues to some extent. This suggests that while we may excel in certain aspects of our food, the service experience might need improvement to provide a more well-rounded positive experience for our customers. We should consider this feedback to enhance our customer service interactions.

The same customer also noted that eating in at Chen's Cafe "may be an unpleasant experience." This implies that the dine-in environment might not be the most comfortable or appealing. Without further details, it's difficult to pinpoint the exact reasons for this sentiment, but it's something potential dine-in customers should be aware of. For those prioritizing convenience and avoiding any potential discomfort with the dine-in experience, our takeout and delivery services might be more suitable options.

Another important point raised by the customer who enjoyed the bourbon chicken is that Chen's Cafe charges extra for white sauce. This is a specific detail regarding our pricing policy for condiments that customers should be aware of when placing their orders, especially if white sauce is a preferred accompaniment to their meal. This additional charge could factor into the overall cost of the meal for some customers.

Promotional information was not explicitly provided in the customer reviews. However, the mention of a "lunch special" suggests that we do offer discounted meals during certain hours. To get the most accurate and up-to-date information on our lunch specials, as well as any other promotions or deals we might be running, we encourage you to contact Chen's Cafe directly at (336) 584-1898 or +1 336-584-1898. You can also inquire about any family meal options or combination deals that might be available.

In summary, Chen's Cafe in Burlington, NC, offers a variety of Chinese dishes with takeout, delivery, and potentially dine-in services. Customer reviews present a mixed picture, with praise for the value and quality of our bourbon chicken, but concerns raised about the preparation of other dishes like egg rolls and sesame chicken, as well as issues with order accuracy. The service has been described as below average, and the dine-in experience might be unpleasant for some. Additionally, we charge extra for white sauce. While we offer good value on certain items like our bourbon chicken, we need to address the inconsistencies in food quality and service to ensure a positive experience for all our customers. We encourage you to contact us directly for the most current information on our menu and any available specials.