Find My Perfect Chinese Restaurant Near Me

Discover Chef Chen: Your Local Chinese Restaurant
  1. Chinese Food
  2. Chinese Restaurant
  3. Illinois
  4. Winnebago County
  5. Loves Park
  6. Chinese Restaurant in Broadcast Parkway
  7. Chef Chen

Chef Chen

198 reviews

Chef Chen Photos

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Hours

Monday, 10:30 AM - 9:30 PM
Tuesday, Closed
Wednesday, 10:30 AM - 9:30 PM
Thursday, 10:30 AM - 9:30 PM
Friday, 10:30 AM - 10:00 PM
Saturday, 10:30 AM - 10:00 PM
Sunday, 11:00 AM - 9:30 PM

About Chef Chen

Chef Chen is a Chinese restaurant situated at 6742 Broadcast Pkwy, Loves Park, IL 61111, USA. You can reach them at (815) 282-6888 or +1 815-282-6888.

As a local Chinese restaurant, Chef Chen aims to provide a range of Chinese cuisine options for the community. Customer feedback regarding their offerings is varied. One reviewer highlighted the exceptional taste of dishes such as General Tso and Pepper steak, expressing a high recommendation for the food quality.

However, another customer shared a contrasting experience, describing significant issues with the service and the restaurant's environment. This review detailed a lack of attentiveness from the staff, specifically mentioning an employee engrossed in a video game while taking orders and neglecting basic customer service needs like providing utensils and water. The reviewer also noted the unkempt state of the restaurant's tables and floors, suggesting a lack of cleanliness. This customer's overall impression was negative, emphasizing a stark contrast between the expectation of a family-run restaurant's charm and the reality of their experience.

Therefore, when considering Chef Chen, it's important to note the divergent opinions among customers. While some patrons have enjoyed the quality of the food, others have raised concerns about the service and the cleanliness of the establishment. We encourage local users to consider these varied experiences when making their dining decisions.

Customer Reviews

4.0
198 reviews
P
Patrick Mattison
Dec 15, 2024

We decided to try this place, hoping for the charm of a family-run restaurant. What we got instead was a front-row seat to the most baffling customer service experience of our lives. The young man taking orders was deeply engrossed in a video game on his laptop at one of the tables—so much so that we felt like we were interrupting his day. With a deep sigh of irritation, he ambled over, barely glanced at us, and took our order as though we’d just asked him to do chores. It gets better. Utensils? Water? Forget about it. He flatly told us to “get them ourselves,” then bolted back to his laptop, clearly eager to resume whatever epic battle awaited him in cyberspace. I’d almost admire the dedication to his game if it weren’t paired with such a complete disregard for the customers keeping this place afloat. And don’t get me started on the state of the restaurant. The tables were unkempt, the floors looked like they hadn’t been swept in weeks, and the overall vibe screamed “meh.” It was as if the video game had absorbed not just the staff’s attention but the restaurant’s sense of pride and hospitality. The kicker? I tipped 25% upfront, before I realized I’d be serving myself, dodging sticky tables, and competing with a gaming session for basic attention. If you’re looking for an unforgettable dining experience, this place delivers—just not in the way you’d hope. We left feeling like we’d been part of some strange social experiment. Next time, we’ll stick to places where the staff’s focus is on the food and the customers, not their kill count in League of Legends.

T
Todd
Mar 10, 2024

The food was fantastic! We ordered the General Tso and Pepper steak, both were incredible! Highly recommend!

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Alla Vongsiri
Dec 22, 2024

Best take-out Chinese place in the area! Amazing fresh and delicious food, affordable prices, and good size portions. Never have to wait long for your order to be ready, which makes this the perfect spot for a quick lunch or dinner.

B
Brittnay White
Mar 02, 2025

The food is amazing. Always tastes incredibly delicious and fresh. Customer service on the other hand needs attention the gentleman that attends the front counter is very rude.

B
BADAPPLEBITCH 815
Jan 26, 2025

This is the best authentic chinese food in the area. Crab Rangoon is real crab and not ful of sugar, the egg foo young has the best flavor and if you are undecided on 1 you can get some duo meals. Dragon & Phoenix is really good.

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