Chang An Chinese Restaurant

Chang An Chinese Restaurant, situated at 2700 Gentry Memorial Hwy in Pickens, South Carolina, offers local users a variety of Chinese-American dishes. With contact numbers (864) 878-0533 and +1 864-878-0533, Chang An caters to customers seeking both delivery and dine-in options, including a buffet. Based on the limited customer reviews available online, there are contrasting experiences reported, with positive feedback regarding the delivery food quality and portion sizes, but significant negative feedback concerning the in-person service at the Pickens location.

One customer, who expressed a fondness for Asian food due to a year spent living on Okinawa, shared their experience with Chang An's delivery service. This reviewer mentioned trying several dishes, including steak and peppers, moogoogaipan, and steak fried rice. While they were not particularly fond of the moogoogaipan, they thoroughly enjoyed the steak and green peppers and rice. A key positive aspect highlighted was the portion sizes, which the customer found to be generous, lasting them for two meals. This suggests that Chang An provides good value in terms of quantity for their delivery orders. The customer also expressed satisfaction with their delivery experiences and indicated a plan to try other items on the menu in the future, implying a generally positive impression of the food quality for delivery.

In stark contrast, another customer reported a highly negative experience specifically at the Pickens location, suggesting they intended to dine in or utilize the buffet. This reviewer described the lady at the register as "very rude." According to the account, this staff member was yelling about the number of people in their party while shaking two forks in their faces. This behavior is clearly unprofessional and creates an unwelcoming atmosphere for potential diners. Furthermore, the reviewer stated that their wife was not even allowed to look at the buffet before they were asked to pay thirty-two dollars. This policy, coupled with the rude behavior, led the customers to leave the restaurant without dining. The severity of this negative interaction is underscored by the reviewer's statement that they "had to go and get margaritas just to calm my nerves" after this unpleasant encounter.

The significant disparity between these two reviews presents a challenge in forming an overall assessment of Chang An Chinese Restaurant. The positive feedback regarding the delivery food and portion sizes suggests that the kitchen is capable of preparing satisfying meals. However, the extremely negative report about the in-person service at the Pickens location, particularly concerning the rude behavior of a staff member and the restrictive policy regarding the buffet, raises serious concerns about the customer service and potentially the overall dine-in experience.

Based on this limited information, it appears that Chang An Chinese Restaurant caters to both delivery and dine-in customers, with a buffet option available at the Pickens location. The environment for delivery customers is experienced through the quality and quantity of the food received at their chosen location. The feedback suggests satisfaction with the portion sizes and the taste of at least some dishes like the steak and peppers and steak fried rice for delivery. However, the in-person environment at the restaurant, at least during the encounter described in the negative review, seems to be marred by unprofessional and rude behavior from a staff member.

Regarding services, Chang An offers delivery, which has been positively reviewed in terms of portion size and food quality. They also have a physical location in Pickens where dine-in service is available, including a buffet. However, the experience of one customer attempting to use the dine-in service was severely negative due to the rude treatment received from a staff member at the register and a policy that required payment before viewing the buffet. This suggests that the quality of service may be inconsistent, particularly for in-person interactions.

Features of Chang An Chinese Restaurant could include a diverse menu that caters to both delivery and dine-in preferences, with dishes like steak and peppers and moogoogaipan being part of their offerings. The buffet at the Pickens location is another feature, although the negative review highlights a problematic policy associated with it. The generous portion sizes for delivery orders might also be considered a positive feature for customers looking for value. However, the reported rudeness of staff is a significant negative feature that could deter potential dine-in customers.

Currently, there is no promotional information available in the provided reviews. There are no mentions of discounts, special offers, or any unique promotions that Chang An might be running to attract customers. To learn about any such promotions, local users would need to contact the restaurant directly.

In conclusion, Chang An Chinese Restaurant in Pickens, SC, offers delivery services that have been praised for good food quality and generous portion sizes. However, there are serious concerns regarding the in-person customer service at the Pickens location, with one reviewer detailing a very rude encounter with a staff member at the register and an unusual policy regarding payment for the buffet before viewing it. Local users considering Chang An should weigh the positive feedback on delivery food against the negative report of in-person service. If opting for delivery, the experience seems likely to be satisfactory based on the available review. However, those considering dining in, especially utilizing the buffet, should be aware of the reported issues with customer service. It might be prudent to seek more recent reviews or contact the restaurant directly to inquire about their current service standards and policies before visiting.