Chan's Chinese Restaurant

Chan's Chinese Restaurant, located at 842 Dunn Ave #3 in Jacksonville, Florida, is a Chinese restaurant serving the local community with dine-in and takeout options. Situated in Jacksonville, FL 32218, USA, Chan's Chinese Restaurant can be contacted at (904) 751-1716 or via their mobile number +1 904-751-1716 for inquiries or to place orders. Recent customer reviews paint a concerning picture of declining quality and service at this establishment, which potential local users should consider.

One long-time customer reported a significantly negative experience, noting a decline in the restaurant's standards over the past year. This included observations of "smaller portions, higher prices, and more inconsistencies with the flavor/quality" of the food. On a recent order exceeding $40, this customer had to return to the restaurant to have their food replaced. The mixed vegetables in brown sauce and the garlic sauce were described as "tasteless." Even after receiving replacements, the issue persisted, and upon closer inspection, the customer concluded that the lack of flavor was due to the sauces being "cut with excessive amounts of oil." The oil was so abundant that a clear separation from the brown sauce was visible, and the takeout box was "drenched in oil (not brown sauce)." This experience was deeply upsetting for the customer, who lamented the apparent cost-cutting or negligence affecting a previously favored restaurant and expressed hope that this decline would not become a regular occurrence.

Another customer shared a particularly off-putting experience involving a takeout order that included a dinner and a beef egg roll. While they found the egg roll to be satisfactory, their dining experience was ruined when they discovered "a piece of hair on the chicken" just before eating their meal. This understandably caused them to lose their appetite entirely. The restaurant took the dish back and provided a refund, but notably deducted the cost of the egg roll from the refunded amount. The customer felt this was "petty" given the inconvenience and additional expense of returning to the restaurant. This incident not only highlights a potential hygiene issue in the food preparation but also raises questions about the restaurant's customer service approach in handling such problems.

Adding to the negative sentiment, the same customer who found hair in their food ended their review with a definitive statement: "I'm never going back!" This strong reaction underscores the severity of the negative experiences reported by recent patrons of Chan's Chinese Restaurant.

Based on these recent reviews, there are significant concerns regarding the food quality at Chan's Chinese Restaurant. Issues range from a lack of flavor in sauces due to excessive oil, suggesting a decline in recipe adherence or ingredient quality, to a serious hygiene problem with hair found in a dish. Additionally, there are mentions of smaller portion sizes and higher prices, indicating a potential decrease in value for customers. The customer service experience also appears to be lacking, particularly in the handling of the hair incident where a full refund was not provided, leading to further dissatisfaction.

The provided information does not offer any insights into the environment or ambiance of Chan's Chinese Restaurant. As a local establishment offering takeout, it likely has a functional space for order preparation and customer pickup, and may also include a dining area for on-site meals. However, the reviews do not describe the decor, atmosphere, or cleanliness of the restaurant's physical space. Therefore, potential local users have no information about the dining environment to consider.

Similarly, while takeout is explicitly mentioned in the reviews, there is no information about other potential services such as dine-in (though likely available), delivery, or catering. The focus of the feedback is solely on the quality of the takeout food and the service related to order issues.

Finally, there is no mention of any current promotional offers or special deals at Chan's Chinese Restaurant in the provided customer feedback. It is common for restaurants to have lunch specials or other promotions to attract customers, but no such details are included in these reviews. Local users interested in potential discounts or special offers would need to contact the restaurant directly or check local advertising for any ongoing promotions.

In conclusion, recent customer reviews for Chan's Chinese Restaurant in Jacksonville, FL, paint a concerning picture of declining food quality, inconsistencies in flavor, potential hygiene issues, and unsatisfactory customer service. Reports of tasteless food due to excessive oil and the discovery of hair in a dish are significant red flags. Coupled with mentions of smaller portions and higher prices, the overall value proposition appears to be diminishing for some customers. While the restaurant likely offers both dine-in and takeout services, there is no information about the environment or any current promotions. Potential local users should carefully consider these recent negative experiences when deciding whether to patronize Chan's Chinese Restaurant.