Cathay Express

Welcome to Cathay Express, your local Chinese restaurant situated at 15411 US-24 in Independence, Missouri. As a Chinese restaurant serving the Independence community, Cathay Express offers a range of familiar and popular American Chinese dishes, catering to those seeking a convenient and flavorful meal. With both drive-through and dine-in options available, Cathay Express aims to accommodate various dining preferences.

Based on the customer reviews, the environment of Cathay Express appears to offer both the convenience of a quick drive-through service and a space for dining in. One reviewer specifically mentioned using the drive-through and receiving their order quickly, indicating efficiency for those on the go. Another review details a dine-in experience, suggesting that the restaurant provides a seating area for customers who prefer to eat on the premises. While specific details about the décor and ambiance of the dine-in area are not provided, it can be inferred that Cathay Express offers a standard setting for enjoying their meals.

In terms of services, Cathay Express provides both a drive-through option for quick and easy pick-up and a dine-in service for those who wish to eat at the restaurant. The availability of a phone number, (816) 254-2005 or +1 816-254-2005, suggests that customers can also place orders for take-out over the phone. One positive review highlighted the speed of the drive-through service, noting that an order consisting of Orange Chicken, General Tso's chicken, shrimp rolls, fried dumplings, and crab Rangoon was ready in under ten minutes. This indicates that efficiency is a key aspect of their service, particularly for drive-through customers.

Customer feedback regarding the food at Cathay Express is generally positive. The reviewer who used the drive-through described all the ordered items – Orange Chicken, General Tso's, shrimp rolls, fried dumplings, and crab Rangoon – as "very good," expressing a definite intention to return. This suggests that Cathay Express offers well-prepared and tasty versions of these popular Chinese dishes. The other reviewer also mentioned that "the food is still great," indicating a consistent quality in their culinary offerings over time.

However, the reviews also highlight significant inconsistencies in the service provided by certain staff members. One detailed account describes a negative dine-in experience involving a specific "older Indian lady" staff member. The reviewer reported being denied a free refill on a drink and then being served water that was contaminated with the previous beverage. Furthermore, the reviewer claimed that when they politely requested the water to be rinsed, the staff member rolled her eyes and returned with warm water, seemingly in a dismissive manner. This reviewer stated that issues with this particular staff member were a recurring problem, contrasting this with the positive interactions they have had with the owners and their children, who are described as "great and very friendly." This suggests a potential disparity in service quality depending on the staff member encountered.

Currently, there is no specific promotional information for Cathay Express mentioned in the provided reviews. Chinese restaurants often offer lunch specials, family meal deals, or discounts on certain days or items. Local users interested in potential promotions at Cathay Express are encouraged to contact the restaurant directly at (816) 254-2005 or inquire when placing an order or visiting the location.

In summary, Cathay Express in Independence, MO, presents itself as a Chinese restaurant offering both the convenience of a fast drive-through and a dine-in option. The food, including popular dishes like Orange Chicken and General Tso's, has received positive feedback regarding its taste and quality. The speed of service, particularly at the drive-through, is also noted as a positive aspect. However, there are significant concerns raised about the customer service provided by at least one specific staff member, with one reviewer detailing a particularly unpleasant dine-in experience. In contrast, the owners and their children are praised for their friendly and helpful demeanor.

For local users considering Cathay Express, the positive remarks about the food and the convenience of the drive-through are definite advantages. However, potential dine-in customers should be aware of the reported inconsistencies in service and the negative experience described in one of the reviews. If opting to dine in, it might be beneficial to hope for service from the owners or their children, who are described as providing a much more positive experience. For those prioritizing speed and food quality for take-out, the drive-through seems to be a reliable option based on the positive feedback received.

In conclusion, Cathay Express offers a mixed bag of experiences based on the available reviews. While the food appears to be consistently well-received and the drive-through service is noted for its speed, the in-house service quality seems to vary significantly depending on the staff member. Local residents looking for Chinese food in Independence may find the food at Cathay Express to their liking, but should be prepared for potentially inconsistent service if choosing to dine in. For the most up-to-date information on menu items, hours, and any ongoing promotions, contacting Cathay Express directly is recommended.