Buffet Palace

Buffet Palace is a local Chinese restaurant located at 2740 N West Ave in El Dorado, Arkansas. As a buffet-style establishment within the Chinese restaurant category, it typically offers an all-you-can-eat experience with a variety of dishes. Customers can expect a wide selection of familiar Chinese-American cuisine, allowing them to sample different items and eat at their own pace.

Based on recent customer feedback available online, the environment at Buffet Palace has been a significant concern for some patrons. Multiple reviews describe the presence of roaches in the dining area. One reviewer recounted seeing a roach emerge from a napkin holder and another running across the floor on separate occasions, suggesting a potential pest infestation issue. This reviewer further expressed concern about the implications of seeing roaches during daylight hours, implying a larger unseen population, particularly in food preparation areas like the kitchen. Another alarming experience shared was finding a roach in the food, specifically "marinating" in a dish from the buffet line. The reviewer included a photo as evidence of this claim and expressed shock at the possibility of having unknowingly consumed roaches in the past at this establishment.

The service at Buffet Palace, according to online reviews, appears to be inconsistent and has raised concerns for some customers. One reviewer who encountered roaches reported that the sibling owners were apathetic when informed of the issue. The described reaction involved quietly removing the pest (if killed by the customer) and then allegedly ignoring the customer. This individual stated that this was not an isolated incident based on their past experiences and echoed by other reviews mentioning the presence of roaches. Another reviewer described the service as "sus" and recounted a discrepancy in pricing. They reported being quoted one price over the phone ($17 for adults, $7 for a child) but being charged a higher amount at the register ($45 initially, then changed to $50 with tax for two adults and one child). This customer felt that the food and service did not justify the final price.

In terms of features, Buffet Palace operates as a buffet, which is a common characteristic of some Chinese restaurants, offering a self-service dining experience with a wide array of dishes available for a fixed price. This format allows customers to try various appetizers, main courses, and sometimes desserts. However, the negative reviews regarding cleanliness and service could overshadow this typical buffet feature for potential customers.

Currently, there is no specific promotional information available for Buffet Palace based on the provided text. Chinese buffet restaurants may occasionally offer discounts for seniors, children, or during certain days or times. They might also have special offers for holidays or group bookings. To obtain information about any ongoing promotions at Buffet Palace in El Dorado, it would be best to contact the restaurant directly via phone at (870) 863-9888 or +1 870-863-9888.

Given the significant negative feedback concerning the presence of roaches in the dining area and even in the food, along with concerns about the service and potential pricing discrepancies, potential customers should be aware of these issues reported by other patrons. While buffet-style Chinese restaurants can offer variety and value, the reported hygiene and service problems at Buffet Palace are serious considerations. It is important to note that these reviews represent individual experiences and may not be universal. However, the consistency of the negative feedback regarding pest control is particularly concerning.

For local users in El Dorado looking for a Chinese restaurant, Buffet Palace is located at 2740 N West Ave. They offer a buffet format with a range of Chinese-American dishes. However, the publicly available recent reviews strongly suggest significant issues with cleanliness and potentially with service and pricing. Individuals considering dining at Buffet Palace should weigh these reported experiences carefully.

It is recommended that anyone considering visiting Buffet Palace monitor recent online reviews for any updates or changes in customer experiences. Direct communication with the restaurant regarding their current practices and any steps taken to address the issues raised in these reviews might also provide valuable insight. Ultimately, the decision to dine at Buffet Palace should be based on a careful consideration of all available information, including the potentially serious concerns highlighted in the provided customer feedback.

In conclusion, Buffet Palace in El Dorado, AR, is a Chinese buffet restaurant offering an all-you-can-eat dining experience. However, recent customer reviews contain alarming allegations regarding pest infestation, specifically the presence of roaches in the dining area and even in the food served from the buffet line. Additionally, there are concerns raised about the quality of service and potential discrepancies in pricing. Potential customers should be aware of these serious issues reported by other diners when making their decision.