Black Bear Diner San Antonio City Base

Delicious food, fast service and friendly staff. The cinammon roll French toast was delicious! The overall price seemed high but each of our meals was a good 2 meals, so overall it was great.

It’s the 3rd time, 3rd strike and they are out!! Gave it 3 tries, they failed all 3 times, even after us mentioning what the problem was the previous visit. Which are the following; their hash browns were half frozen, cold to the touch. I like my eggs over medium. To clarify, over medium is when it’s fried on one side, then flipped over so that whatever egg whites that were still runny will finish cooking and the yolk will be running but slowly, because they will be medium, or half way cooked. They served me nasty uncooked, running egg whites, and completely raw egg yolks. Their sausage were also rushed and not cooked or heated all the way through. And yes, the second time we mentioned it to our waitress these problems from the first time, and the 3rd time we mentioned these problems from the 1st and 2nd time, but either it wasn’t transmitted to the kitchen or they just don’t care. It’s also worth mentioning that we went just before the breakfast rush, so it’s not like they were slammed, but even if they were, no excuses for rushing out food and not properly cooking it. Finally the coffee. Oh my.. that’s just hot black water. Nasty tasteless coffee in coffee pots that have never seen a scrub brush, because they are nasty crusty. So as with everything and everywhere else we have experienced here in SA, it all comes down to this; either people just don’t know any better, or they don’t care, or they just bend over and take it afraid to stand up for what they are paying for. There’s no other explanation as to why we never see real, raw reviews like mine. No way we are the only ones that had these repeat experiences. Or there’s one more possible reason, maybe they are afraid of hurting people’s feelings. It’s a thing these days. So it will only get worse folks.

I come here all the time to have chef Leigh prepare my food. I know it’s a diner but this man needs to be a chef at a 5 star restaurant. It’s always on point. Every time he’s there I request he make my food. The staff is friendly, attentive and always asking if I need anything even if they aren’t taking care of me. Kevin, Jacob, Cassidy, Angelina, Hailey, Joseph, Penny, and Melissa. Every time they work together they’re a good team. Love it here!!

First time, and it was not so great. Had the pot roast, and it was not served hot. It wasn't cold either, but it wasn't warm it was just ok. Didn't feel like waiting any longer, forced myself to eat. The taste was ok, the mash was ok too. Everything was just ok. I will give it one more try and select a different dish. Service was ok too, our server was nice but not so attentive.

Our server Cynthia was very knowledgeable on her restaurant and had great people skills. She made sure our drinks remained full three separate times. When she brought our food we were very happy with everything. Have a look at the photos, between the 3 of us we had a good variety. The restaurant was clean, and my trip to the men's room revealed a clean facility. The atmosphere is very cabin like.