Big Wok II

Big Wok II is a Chinese restaurant located at 1912 Mt Gallant Rd, Rock Hill, SC 29732, USA. They can be contacted at (803) 980-8889 or via their mobile number +1 803-980-8889. As a local Chinese restaurant, Big Wok II provides a range of dishes from the Chinese culinary tradition, primarily catering to customers through pickup orders, based on the available information.

According to one customer's first-time experience with a pickup order, the food from Big Wok II was generally "good." A standout item for this reviewer was the crab Rangoon, which they described as "the best I’ve ever had." They specifically noted that Big Wok II fills their crab Rangoon more generously than other places, leading to a sense of good value for money. This positive feedback suggests that Big Wok II excels in at least this particular appetizer, making it a potentially noteworthy item on their menu. The same reviewer also enjoyed their main course, which consisted of orange chicken with shrimp fried rice, and concluded by highly recommending Big Wok II based on their positive experience.

However, another customer's recent experience with a delivery order paints a significantly different picture. This reviewer ordered Mapo tofu, which was delivered in a "soup container" and described as "watery" and lacking in flavor. The presentation in a soup container might also suggest an unconventional texture or consistency for this dish, which is traditionally expected to be somewhat thick and rich. This negative feedback indicates a potential inconsistency in the preparation or quality of their Mapo tofu.

Adding to the disappointment of this particular order, the reviewer also mentioned that their daughter's sweet and sour chicken arrived with "no sauce on it." Furthermore, there was no separate container provided for the sauce. This oversight represents a significant error in order fulfillment, as the sauce is a crucial component of sweet and sour chicken. The lack of sauce undoubtedly impacted the enjoyment of the dish and suggests a lack of attention to detail when preparing the order.

This negative experience occurred on the reviewer's husband's birthday, which further amplified their disappointment with the meal. They described the overall outcome as a "disaster" that "ruined my night." This strong emotional response underscores the negative impact of the incorrect and poorly prepared food on a special occasion. The reviewer also mentioned attempting to call the restaurant to address the issues but found them closed, adding to their frustration and sense of being let down.

Considering these two contrasting reviews, it appears that the experiences at Big Wok II can vary significantly. While one first-time customer had a positive experience with both the crab Rangoon and the orange chicken with shrimp fried rice, another customer encountered significant problems with their delivery order, including poorly prepared Mapo tofu and a missing key component (sauce) for another dish. This inconsistency in food quality and order accuracy is a point of concern for potential customers.

Based on the limited information, it is difficult to ascertain details about the environment of Big Wok II, as both reviews pertain to pickup or delivery orders. There is no mention of the dine-in experience or the ambiance of the restaurant itself. Similarly, information regarding specific services beyond order fulfillment (like catering or online ordering platforms) and any unique features or promotional offers is not provided in the given reviews.

The positive review highlights the generous filling of the crab Rangoon and the overall good taste of the ordered items, suggesting that Big Wok II has the potential to deliver satisfying meals. However, the negative review raises serious concerns about the quality and preparation of certain dishes, as well as the accuracy of orders, particularly for delivery. The issue of the restaurant being closed when the dissatisfied customer tried to call further complicates matters, as it prevented them from immediately addressing their concerns.

For local users in Rock Hill, SC, considering Big Wok II, the available feedback presents a mixed bag. If you are interested in trying their crab Rangoon, it comes highly recommended by one customer. However, it would be prudent to be aware of the potential for inconsistencies in food quality and possible errors with delivery orders, as highlighted by the negative review. If you plan to order from Big Wok II, it might be advisable to double-check your order before leaving if picking up, or to be prepared for potential issues if opting for delivery.

In conclusion, Big Wok II in Rock Hill, SC, is a Chinese restaurant primarily serving through pickup, based on the reviews. While one customer praised their food, particularly the crab Rangoon, and recommended the restaurant, another experienced significant issues with a delivery order, including poor food quality and missing items. This inconsistency in customer experiences suggests that while some dishes might be well-received, there could be variability in the overall quality and reliability of orders from Big Wok II.