Best China

Best China is a Chinese restaurant situated at 9601 Brookdale Dr Suite 100, Charlotte, NC 28215, USA. As a local establishment within the Chinese Restaurant category, Best China offers a variety of Chinese dishes, primarily focusing on takeout service, as indicated by customer reviews. They can be contacted at (704) 494-3944 or +1 704-494-3944 for placing orders or inquiries.

Based on recent online feedback from customers, experiences at Best China appear to be mixed, with notable mentions regarding both the food quality and the customer service. One customer who received a takeout order described the food as "pretty decent & hot upon arrival." They specifically mentioned that the chicken was crispy but had an unusual taste due to the frying method. While the packaging was noted to be good, this customer felt that the presentation of the food was better than its actual taste. They also pointed out an imbalance in their beef and broccoli dish, which contained more broccoli than beef, and noted that the teriyaki chicken on a stick lacked any discernible teriyaki flavor. Despite these criticisms, this reviewer acknowledged that Best China could be a suitable option for those seeking a quick meal.

In stark contrast to the somewhat neutral feedback on the food, another customer reported a significantly negative experience with the customer service. This review detailed an encounter with a staff member named Matthew behind the register, whom the customer described as "very rude and condescending." The incident occurred between 9:20 PM and 9:25 PM when the customer attempted to place an order. They were allegedly told that the restaurant was closed, even though the closing time posted on the door was 9:30 PM. When the customer pointed this out, Matthew reportedly stated abruptly that they stop taking orders at 9:15 PM, a policy not mentioned on the signage. The customer, new to the area, expressed their frustration at this lack of clear communication.

The negative experience continued when the customer asked for the manager's or owner's phone number. Matthew allegedly refused to provide this information, stating there was no one to give it to. When the customer inquired with another Chinese gentleman present who was on his phone if a manager was available, Matthew reportedly claimed that the other person did not speak English. Further requests for contact information for the owner or manager were met with the same response. Matthew then allegedly told the customer that the owner would be in at lunchtime the following day and suggested they return then, doing so in a rude manner. The customer also noted that the "open" sign was still illuminated and the door was unlocked at the time of this interaction, implying the business was still open for customers.

This customer, identifying themselves as Lance, expressed their intention to choose a different Chinese restaurant in the future due to this poor treatment and the perceived mismanagement of the establishment, particularly by representatives like Matthew. They stated they would give "0" stars if possible, emphasizing the negative impact of Matthew's demeanor, attitude, and unprofessionalism on potential business and revenue. This detailed account strongly suggests a significant issue with customer service at Best China, at least in this particular instance.

Considering these two recent reviews, Best China appears to be a Chinese restaurant in Charlotte, NC, that offers takeout food which is described as decent and hot upon arrival, although some dishes may have issues with taste and ingredient balance. However, a serious concern has been raised regarding the rudeness and unprofessionalism of at least one staff member, which led to a very negative experience for a potential new customer. This suggests that while the food might be acceptable for a quick meal, the customer service could be inconsistent and potentially off-putting.

For local users in Charlotte seeking a Chinese restaurant, Best China is an option to consider, particularly if convenience and speed are priorities. However, potential customers should be aware of the reported issues with food quality in certain dishes and the significant negative feedback regarding customer service. The discrepancy between the posted closing time and the alleged policy of stopping orders earlier, coupled with the unhelpful and rude behavior of the staff member as described, raises concerns about the overall customer experience at this establishment.

As a platform providing information on Chinese Restaurants, our aim is to present an objective view based on available feedback. The reviews for Best China highlight both potential positives (decent, hot food for takeout) and significant negatives (poor customer service, potential inconsistencies in food quality and preparation). Local residents might want to weigh these factors carefully before deciding to patronize Best China. If customer service is a high priority, the reported experience could be a significant deterrent. If a quick takeout option is the primary need, and one is willing to potentially overlook inconsistencies in food and risk a negative interaction, Best China might still be considered. However, exploring other Chinese restaurants in the Charlotte area with more consistently positive reviews, especially regarding service, might be a prudent alternative.

In conclusion, Best China in Charlotte, NC, offers Chinese takeout food that has been described as decent and hot, but with potential issues in taste and ingredient balance. A significant concern is the reported rude and unprofessional customer service experienced by at least one potential customer. Local users should consider these points when deciding whether to order from Best China. The negative feedback regarding service, in particular, warrants caution and might prompt potential customers to explore other options for Chinese cuisine in the area.