BENTO Gainesville Newberry

My server was a fantastically kind and professional young woman named Adrian. She took my order perfectly and delivered it to my table with everything I needed. She was attentive to my table during my dining experience. The preparation of the food was exactly as it should be. Everything arrived hot and fresh as ordered. Relaxing music was playing while I ate and sat under the blue ambient lighting. Overall, a very lovely experience. Special thank you to my server, Adrian, at Newberry Gainesville, for being a positive part of my day and experience at Bento’s.

Food was great. Staff was friendly and service was good. Location is hot. The A/C definitely isn't working properly and it felt absolutely gross inside. We went for a local fundraiser. The heat inside is absolutely offputting enough that I doubt I'll eat on-site there unless it's been addressed.

Any time I online order at bento it never provides good food! This time today specifically I order a mango green tea with no regular boba but only popping mango and I take a sip and get a taste of brown sugar boba!? And inspect my drink to see black/brown speckles on the inside bottom of my drink that i identify as reminisce of brown sugar boba. They must of put it in and then actually read my order and dumped it out without giving new cup! I immediately call and speak to the worker that made my drink and said “nope I didn’t do that” but I was like I have no problem driving to the location and returning this drink to prove it but then was told not necessary and would be assured to be refunded when I only wanted a new drink. I listened to the worker and then to get a email that I can’t be refunded when I offered to go to the location to actually receive a sanitary accurate order. I alway order this completely only mango drink and never had these brown specs inside my drink.

I have been to the newberry location before and always loved the food. This time service was was especially good because of Erin. She was so friendly and quick!!

It's just sad going there now. This restaurant was packed ten years ago. Now it's like a ghost town. Tried Newberry location and Archer. Both empty. Food is still good. Not sure what happened.