Bei Jing House

Bei Jing House, located at 60 Nesbit Dr, Bonne Terre, MO 63628, USA, is a local Chinese restaurant that has garnered both praise for its food quality and criticism regarding its customer service. Operating as a small, family-run establishment, Bei Jing House emphasizes the freshness of its ingredients and the made-to-order preparation of its dishes.

According to one enthusiastic customer, Bei Jing House offers the "best Chinese food around," highlighting the freshness and made-to-order nature of their meals. This reviewer specifically recommended several popular dishes, including the sweet and sour chicken, a tangy chicken served with a side of hot oil, the classic beef and broccoli, and their house special lo mein. The positive feedback suggests that these dishes are flavorful and well-received by patrons. Additionally, the reviewer mentioned that their crab rangoons have a sweeter profile, which they particularly enjoy, indicating a unique twist on a common appetizer.

The same reviewer also provided insight into the operational aspect of Bei Jing House. It is noted that the restaurant is run solely by a husband and wife team, who are the only employees. As a result of this limited staffing, wait times for food may be longer, especially during busy periods. However, this customer offered a practical tip: calling in orders ahead of time to allow the owners sufficient time to prepare the food before pickup. Despite the potential for longer waits, this reviewer believes that the quality of the food makes it "definitely worth the wait."

In contrast to this positive experience, other reviews paint a less favorable picture, particularly concerning the customer service. One customer described the woman working the register as "extremely rude" and recounted two negative encounters. In one instance, the reviewer's father was given pork fried rice instead of the ordered beef fried rice. Despite the clear discrepancy, the staff member allegedly insisted it was beef and refused to provide a refund or remake the order. In a prior incident involving the same reviewer, they received the wrong order. Upon reaching their car, the staff member reportedly opened the car door and forcibly took the incorrect order back without a proper explanation beforehand.

Another review echoed the sentiment of poor customer service, suggesting that the rudeness, accusations of lying directed at customers, and physical contact with personal belongings might indicate a need for operational changes. This reviewer acknowledged that the food is good and attributed the negative service experiences to the fact that the restaurant is severely short-staffed relative to its business volume. They noted that the owners often appear "very short with customers" due to the overwhelming workload.

Based on these reviews, the environment of Bei Jing House is likely that of a small, busy, family-run restaurant. The focus appears to be primarily on food preparation, potentially at the expense of a smooth and attentive customer service experience, especially for in-person interactions. The services offered include dine-in and take-out, with the suggestion that calling ahead for take-out orders is advisable to mitigate potential wait times.

A key feature of Bei Jing House is its commitment to fresh, made-to-order food, which has earned it high praise for taste and quality from some customers. Popular dishes include sweet and sour chicken, a tangy chicken with hot oil, beef and broccoli, and house special lo mein. Their crab rangoons, with a sweeter flavor profile, are also a notable item. However, a significant drawback reported by multiple customers is the rude and unprofessional behavior of the staff member working the register, coupled with issues regarding order accuracy and handling of mistakes.

Currently, there is no information available regarding any specific promotions offered by Bei Jing House. Local users interested in potential discounts or special offers would need to contact the restaurant directly at (573) 358-8600 or +1 573-358-8600 to inquire.

In conclusion, Bei Jing House in Bonne Terre, MO, presents a mixed experience for its customers. While the food is praised for its freshness, made-to-order preparation, and flavor, particularly dishes like the sweet and sour chicken, tangy chicken with hot oil, beef and broccoli, house special lo mein, and their unique sweeter crab rangoons, the restaurant struggles significantly with customer service. Reports of rudeness, order errors, and unprofessional conduct by the staff, likely exacerbated by being severely short-staffed, are major concerns. Potential customers should be aware of the possibility of long wait times and the reported negative service experiences. While the food quality may be a draw for some, the issues with customer service are important to consider before deciding to dine at or order from Bei Jing House. It might be prudent to call ahead for take-out orders and to verify the order accuracy before leaving the premises.