Discover Bamboo Wok in Jacksonville

Chinese Restaurant Florida Duval County Jacksonville Southside Old Saint Augustine Road

257 reviews

13820 Old St Augustine Rd, Jacksonville, FL 32258, USA
+1 904-288-8786
webSite

Bamboo Wok Photos

Hours

Monday, 11:00 AM - 9:30 PM
Tuesday, 11:00 AM - 9:30 PM
Wednesday, 11:00 AM - 9:30 PM
Thursday, 11:00 AM - 9:30 PM
Friday, 11:00 AM - 10:30 PM
Saturday, 11:00 AM - 10:30 PM
Sunday, 12:00 AM - 9:30 PM

About Bamboo Wok

Welcome to Bamboo Wok, your local Chinese Restaurant located at 13820 Old St Augustine Rd, Jacksonville, FL 32258, USA. You can contact us at (904) 288-8786 or via mobile at +1 904-288-8786.

Based on recent customer reviews, experiences at Bamboo Wok appear to be mixed. One customer who placed a takeout order reported a negative experience concerning the ambiance, noting a loud TV in the background. They also described difficulties with communication, requiring three staff members to understand their order, and encountered issues with online payment processing, leading to a double charge and the need to dispute one of the payments. This reviewer found the food to be "okay" or "par."

In contrast, another customer had an overwhelmingly positive experience, describing Bamboo Wok as the "Best place" they have ever ordered from. They lauded the "Beautiful" customer service and consistently "AMAZINGLY FRESH and DELICIOUS" food. This reviewer also highlighted the cleanliness and organization of the restaurant, recommending it as a happy and friendly place for both dine-in and grab-and-go options, expressing confidence that customers will never be disappointed.

Considering these contrasting opinions, potential customers of Bamboo Wok may experience varying levels of satisfaction. While some appreciate the fresh and delicious food, clean environment, and good customer service, others have reported issues with order processing, communication, and ambiance during takeout. It is advisable to consider both perspectives when making a decision.

Bamboo Wok Location

13820 Old St Augustine Rd, Jacksonville, FL 32258, USA

Customer Reviews

3.0

257 reviews

John Biggerstaff

Apr 13, 2025

It was a takeout order so I can give it as a one star for the ambiance atmosphere was something in the background like TV was way too loud. They couldn't understand me. Took three people to understand that they were charging me approximately $88 for two meals. I paid online when the order was placed. They said it wasn't although they could see on the receipt of $5 tip was paid so I told him take the $5 tip off. I paid with a second card. Now I have to try to get my $44 back on another means avoid this place. They don't know what they're doing. The food is okay, just par everything that ends with wok is just par. They're all the same so go to the one that treats you correctly

Cheryl Frazier

Jan 10, 2025

This Chinese restaurant is the Best place that I have ever ordered from. The customer service is Beautiful. The food is always always always AMAZINGLY FRESH and DELICIOUS. This Chinese restaurant is always clean, neat,fresh and organized. Very clean and you will never be disappointed when you choose to eat here. A very happy and friendly place to dine in or grab and go. Either way you are in the right place.

Karen

Dec 25, 2024

We ordered several entrees as well as Krab Rangoon. Hot, fresh, and delicious! Quick pick up. Friendly service. I highly recommend.

RL Ivey

Sep 25, 2024

Started stopping every Wednesday after reoccurring appointment at Baptist South the staff is very nice and accommodating. We enjoy the shrimp egg foo young combo and a chicken rice & broccoli with bourbon sauce made off menu for our granddaughter always fresh and hot!

Harry

Dec 26, 2024

A small, live, white worm was found in my side order of white rice when I opened the containers as soon as I arrived home. I also learned that my credit card was overcharged. Were they charging me for the worm??