Bamboo House Restaurant

Welcome to Bamboo House Restaurant, situated at 100 Martha Dr in Marionville, Missouri. For local residents seeking Chinese cuisine, Bamboo House has been an option. However, recent customer feedback indicates a significant decline in the quality of both the food and the service provided at this establishment over the past six months. Potential diners should carefully consider these recent experiences before making a decision.

One long-time customer shared a disheartening account of their recent experiences, noting a considerable downturn in the standards they had previously enjoyed. In one instance, after ordering two daily specials with crab rangoon, they discovered that the crab rangoon was missing from their order upon receiving the food. When they returned to the restaurant to inform them of the error, the individual they assumed to be the owner responded immediately, without checking the order, stating that the missing item was not what they had ordered. This interaction was described as "super short" and "kind of rude," with no apology offered for the mistake. This incident raises concerns about order accuracy and the professionalism of the customer service, particularly from someone perceived to be in a leadership position.

Further criticism from the same reviewer focused on the food itself, which they now described as "mediocre at best." This represents a significant shift from what was once considered a favorite Chinese food place for this customer. The decline in food quality is a serious concern for any dining establishment and suggests potential issues with ingredients, preparation, or overall standards in the kitchen.

Another anecdote shared by this reviewer involved a specific menu request. When they inquired about adding cashews to a dish (and were willing to pay extra for them), they were informed that the restaurant did not have enough cashews to accommodate the request. This occurred at 2 pm on a weekday, which raises questions about inventory management and the restaurant's ability to fulfill relatively simple modifications to their dishes, even when customers are willing to pay an additional charge. This lack of flexibility could be disappointing for diners with specific preferences or dietary needs.

Despite the overwhelmingly negative feedback, the reviewer did highlight one positive aspect: the younger male employee who works the window. This individual is consistently described as kind and always greeting customers with a smile. The reviewer even suggests that this employee is single-handedly saving the business through his positive interactions. While a friendly face is certainly valuable, it is unlikely to compensate for significant shortcomings in food quality and overall service.

The reviewer concluded their feedback by expressing disappointment despite giving Bamboo House "chance after chance" due to its former status as a favorite spot and the limited food selections available in Marionville. In a rather stark recommendation, they advised others to "Save your money & go that route!" and suggested an alternative establishment located next door, the "City Morgue," humorously noting its good food and great service. This strong negative recommendation underscores the depth of dissatisfaction experienced by this customer.

Adding to the negative sentiment, another reviewer described their experience at Bamboo House Restaurant as having "the absolute worst food let alone Chinese food we have ever had." They expressed extreme disappointment with their meal, stating that they spent over $30 only to throw the food in the trash. This customer went as far as to say that the restaurant "should be ashamed to serve slop like that," indicating a severe issue with the quality of the food they received.

As a "Chinese Restaurant" in Marionville, Bamboo House Restaurant is expected to provide palatable Chinese cuisine and satisfactory service. However, the recent reviews paint a picture of declining standards in both areas. The issues raised include inaccurate orders, rude customer service from someone perceived as the owner, mediocre food quality, inflexibility regarding menu modifications, and, in one instance, food so poor it was deemed inedible. These are significant concerns that potential local users should be aware of.

The reviews do not provide specific details about the environment or ambiance of Bamboo House Restaurant. The focus is primarily on the food and the service interactions. Therefore, local users will need to rely on other sources or personal experience to assess the dining atmosphere, cleanliness, or overall comfort of the establishment.

Similarly, there is no information available regarding any current promotional offers or discounts at Bamboo House Restaurant based on these reviews. Given the strong negative feedback regarding value for money (spending $30+ only to discard the food), it would be prudent for potential customers to inquire about pricing and portion sizes before placing an order.

In conclusion, recent customer experiences at Bamboo House Restaurant in Marionville, MO, suggest a significant decline in both food and service quality. Multiple reviewers express disappointment with the food, describing it as mediocre or even the worst they have ever had. Concerns were also raised about rude customer service, order inaccuracies, and a lack of flexibility with menu requests. While one employee is noted for their positive attitude, this does not seem to compensate for the overall negative experiences reported. Local users seeking Chinese food in Marionville should carefully consider this recent feedback and may want to explore alternative options before deciding to dine at Bamboo House Restaurant.