Au's Garden Chinese Restaurant

Au's Garden Chinese Restaurant, located at 1350 Mookaula St in Honolulu, Hawaii, operates within the platform category of "Chinese Restaurant," offering a variety of Chinese dishes to the local community. Based on recent customer reviews available online, the experiences at Au's Garden appear to be quite polarized, with some diners expressing extreme dissatisfaction while others rave about the food and service.

Several reviewers reported severely negative experiences, particularly concerning the quality of the sweet and sour pork dish. One customer described their experience as "absolutely disgusting." Another reviewer who was excited to try the restaurant reported a "huge letdown" with the sweet and sour pork, stating that the pork was "so dry its beef jerky" and "hard to chew like it feels when you get super old nuggets." This customer, who had requested the dish without sauce, emphasized that properly prepared food should still be moist and flavorful even without sauce, which was not the case here. The experience was so unpleasant that just thinking about it made their stomach turn.

A different reviewer, who rarely writes reviews, felt compelled to share their extreme disappointment, feeling "tricked" by the restaurant's 4-star rating. This customer also ordered the sweet and sour pork and found it "unbearably dry—like leather or beef jerky." They noted that even the sweet and sour sauce was bland and unappetizing, failing to salvage the dish, which they deemed "beyond gross." The only redeeming aspect of their meal was the house rice, which they found to be "okay," but not enough to justify the overall experience. This reviewer felt that they would have been better off with frozen food and expressed a significant letdown, as they had high expectations for Au's Garden.

Interestingly, this dissatisfied customer mentioned a willingness to give the restaurant another chance if they "make things right," otherwise stating that they do not recommend the place at all, emphasizing that their experience was "absolutely unacceptable" and that a picture would convey the poor quality of the food.

Contrasting sharply with these negative reviews, another customer had an overwhelmingly positive experience, rating Au's Garden Chinese Restaurant as "10 out of 10." They praised the "amazing" food portions and the even better quality of the food itself, commending the cook for "doing the damn thing!" This review suggests a completely different standard of food quality and preparation on the occasion of this diner's visit.

Further adding to the positive side, another reviewer "highly recommend" Au's Garden for families or couples. They lauded the service as "the best we have ever received" and expressed their intention to return before their trip ended. This feedback indicates that on some occasions, Au's Garden provides exceptional customer service and is considered a welcoming place for different types of diners.

The stark contrast in these recent reviews makes it challenging to form a definitive picture of the typical experience at Au's Garden Chinese Restaurant. While some customers have encountered severely dry and unappetizing dishes, particularly the sweet and sour pork, others have enjoyed excellent food and outstanding service. This inconsistency suggests that the quality of food and service might vary.

Information regarding the environment of Au's Garden Chinese Restaurant is limited. One positive review mentioned a welcoming atmosphere for families and couples, which could imply a comfortable and perhaps family-friendly setting. However, the negative reviews do not comment on the ambiance, focusing solely on the food quality and, in one instance, the potential for service recovery. Without more information, a detailed description of the restaurant's décor or overall atmosphere cannot be provided.

In terms of services, Au's Garden Chinese Restaurant undoubtedly offers dine-in options, as indicated by the experiences of the reviewers who ate at the establishment. It is also highly likely that they provide takeout services, given the nature of most Chinese restaurants. The positive review mentioning takeout-like enjoyment of large portions could also indirectly suggest takeout availability. The friendly and attentive service praised by one reviewer indicates a focus on customer interaction, at least during some visits. The availability of phone numbers, (808) 845-6213 and +1 808-845-6213, suggests that customers can place orders or make inquiries via phone.

Features of Au's Garden Chinese Restaurant, based on the positive feedback, include generous food portions and potentially a wide variety of dishes that are "even better" than the quantity. The recommendation for families and couples suggests that the restaurant can cater to different group sizes. The exceptional service experienced by one reviewer could also be considered a key feature when it is consistently delivered.

Currently, there is no information available regarding any specific promotional offers or special deals at Au's Garden Chinese Restaurant. Local users interested in dining here might want to inquire directly about any daily specials, lunch menus, or family meal deals that could enhance the value of their visit.

In conclusion, Au's Garden Chinese Restaurant in Honolulu presents a complex picture based on recent customer reviews. While some diners have experienced severely disappointing food, particularly the sweet and sour pork, others have raved about the delicious food and exceptional service. This inconsistency makes it difficult to provide a definitive assessment. Local users considering Au's Garden might want to weigh these contrasting experiences and perhaps consider trying dishes other than the sweet and sour pork, or inquire about the restaurant's current standards and any guarantees of food quality. The positive comments regarding portion sizes and service for some customers suggest that a good experience is possible. For the most up-to-date information on their menu, hours, and any potential promotions, contacting the restaurant directly at (808) 845-6213 or +1 808-845-6213 is recommended.