Asian Grill

Welcome to an in-depth introduction of Asian Grill, a Chinese restaurant situated at 3913 Providence Rd S, Waxhaw, NC 28173, USA. Operating within the platform category of Chinese Restaurants, Asian Grill aims to provide a range of dishes commonly associated with Chinese cuisine. For inquiries or to place an order, you can contact them at their phone number (704) 843-5888 or their mobile number +1 704-843-5888.

Information regarding the environment of Asian Grill, such as its ambiance, decor, and seating arrangements, is not explicitly detailed in the provided customer reviews. Typically, Chinese restaurants strive to create a welcoming atmosphere for their diners, which can vary from casual and family-friendly to more traditionally decorated spaces. Without specific descriptions, it is difficult to characterize the environment of Asian Grill. Local users may gain a better understanding of the restaurant's ambiance by visiting in person or potentially viewing photos online if available through other platforms.

In terms of services, the reviews indicate that Asian Grill offers takeout options, as one customer specifically mentioned a "take out" order. While the reviews do not explicitly mention dine-in or delivery services, these are common offerings for Chinese restaurants. To confirm the full range of services provided by Asian Grill, including whether they offer dine-in, takeout, or delivery, it is advisable to contact them directly using the provided phone numbers.

The features of Asian Grill's cuisine can be gleaned from the specific dishes ordered and reviewed by customers. One order included general chicken, sweet and sour chicken, crab rangoon, vegetable lo mein, and egg rolls, providing a snapshot of their menu offerings. The crab rangoon was rated 6.5/10, described as "very cream cheese forward" and "semi sweet," falling in the middle ground of the reviewer's preferences. The general chicken, rated 7/10, was noted for tasting like "good fried chicken with a sweet brown sauce" and lacked spiciness, suggesting a milder take on this popular dish. The sweet and sour chicken received an 8/10, characterized as a "basic dish" done well. The vegetable lo mein was rated 7/10, indicating a satisfactory experience. Lastly, the chicken egg roll was highly rated at 8/10, with the reviewer stating they would "definitely order this again."

However, another customer shared a less positive recent experience with a takeout order that included sesame chicken and a "Special Trio." The sesame chicken was described as "so dry, hard and overcooked," indicating a significant drop in quality for this particular dish on that occasion. The Special Trio was described as "watery and absolutely flavorless," suggesting a major issue with its preparation. This customer's attempt to address the issue with the restaurant resulted in an offer of only 15% off their next order, which they found "insulting" given the poor quality of their $34.06 meal, leading them to state they would not return.

These contrasting reviews highlight the potential for variability in food quality at Asian Grill, particularly with takeout orders. While some dishes, like the sweet and sour chicken and chicken egg rolls, received positive feedback, others, such as the general chicken (in terms of its authenticity) and, more critically, the recent sesame chicken and Special Trio, were disappointing. The rating system used by one reviewer provides a granular view of their experience with multiple dishes, offering potential insights for other customers considering similar orders.

The negative experience also sheds light on the customer service response when issues arise. The offer of a 15% discount on a future order, rather than a remake or a more substantial refund, was perceived negatively by the affected customer. This aspect of service recovery is important for local users to consider when choosing a restaurant.

Regarding promotional information, the provided customer reviews do not mention any specific current promotions, discounts, or special offers at Asian Grill. Chinese restaurants often have lunch specials, family meal deals, or other promotions to attract customers. To inquire about any such offers at Asian Grill, it is recommended to contact them directly via phone or check if they have an online presence, such as a website or social media page, where promotions might be advertised.

In summary, Asian Grill in Waxhaw, NC, offers a menu of Chinese-American dishes, including popular items like general chicken, sweet and sour chicken, crab rangoon, vegetable lo mein, and egg rolls. While some customers have found certain dishes to be satisfactory or even enjoyable, recent feedback indicates potential inconsistencies in food quality, particularly with takeout orders. The customer service response to a significant issue with a recent order was also a point of concern for one reviewer. Local users considering Asian Grill should weigh these mixed reviews and perhaps inquire about the restaurant's current quality standards and customer service policies. For the most up-to-date information on their menu, services (including dine-in, takeout, and delivery), and any ongoing promotions, contacting the restaurant directly at (704) 843-5888 or +1 704-843-5888 is recommended.