Asian Express

Asian Express, located at 184 Atlantic Ave in Pittsburg, California, falls under the platform category of Chinese Restaurant, offering a range of Asian-inspired dishes to the local community. As a Chinese restaurant, Asian Express aims to provide accessible and convenient meal options for residents in Pittsburg and the surrounding areas. However, recent customer feedback available online presents a mixed picture of the dining experience at this establishment, particularly concerning customer service, food quality, and cleanliness.

One customer review paints a concerning picture of the environment and service at Asian Express. The reviewer repeatedly describes the "customer service here is always poor," citing "nasty attitudes" and a sense of being rushed, even when the restaurant is not busy. The lack of basic courtesy, such as smiling or acknowledging customers with a "have a good day," is also noted as a consistent issue over multiple visits. This suggests a potentially unwelcoming atmosphere for patrons.

The same reviewer also raises significant concerns about the food quality. They mention that some dishes no longer taste the same as they used to, implying a potential change in cooking or ingredients. Specific issues include "chewy" meat that seems to be "pure fat" in dishes like salt and pepper wings, BBQ ribs, and the beef in beef and broccoli. Additionally, the rice is described as tasting "old" and lacking flavor, with the inclusion of "HUGE chunks of green onion," which was not to the reviewer's liking. These comments point to potential inconsistencies and quality issues with some of the key menu items.

Furthermore, the review details a disturbing incident regarding cleanliness. The customer recounts witnessing an employee drop food on the floor, pick it up with bare hands, and then proceed to handle a plate for serving. When questioned about handwashing, the employee's dismissive reaction ("for what?") and subsequent eye-rolling suggest a lack of awareness or concern for basic hygiene practices. This is a serious concern for any food establishment and could deter potential customers.

The reviewer concludes their experience by stating that they spent $20 on a plate of food that was ultimately thrown away due to the poor quality of the meat and rice. They strongly advise others to "Save yourself the headache & the money and go somewhere else," emphasizing the consistently poor customer service and the disappointing food quality as reasons to avoid Asian Express.

In contrast to this highly negative experience, another customer offers a more positive, albeit brief, review. This reviewer states, "I love to come get food here, the price is very well in my budget and the portions you received are deliciously topoff, nice selection of food." This feedback highlights the affordability and generous portion sizes as positive aspects of Asian Express, along with a satisfactory food selection. The term "deliciously topoff" is somewhat ambiguous but generally implies that the portions are plentiful and enjoyable to eat.

Considering these contrasting reviews, it is challenging to form a definitive picture of the environment and services at Asian Express. The negative review suggests a potentially unclean environment and unfriendly service, while the positive review does not comment on these aspects, focusing instead on price, portion size, and food selection. It's possible that experiences may vary depending on the time of visit, specific staff members, or individual preferences.

Features of Asian Express, based on the limited information, appear to include budget-friendly pricing and generous portion sizes, which are highlighted as positives by one reviewer. The menu likely includes a selection of standard American-Chinese dishes, although the specific offerings are not detailed in the provided reviews. The negative review suggests that while a variety of dishes might be available (salt and pepper wings, BBQ ribs, beef and broccoli, rice), the quality and preparation of some items may be inconsistent.

Currently, there is no promotional information available specifically for Asian Express at 184 Atlantic Ave in Pittsburg based on the provided data. Local users interested in learning about any special offers or menu updates are encouraged to contact the restaurant directly at (925) 252-1668 or +1 925-252-1668. However, given the serious concerns raised in one of the reviews regarding cleanliness and food quality, potential customers might prioritize addressing these issues before inquiring about promotions.

For local users in Pittsburg considering Asian Express, it is crucial to weigh the significantly negative feedback against the more positive, albeit less detailed, comment. The strong allegations of poor customer service, concerns about food quality (chewy meat, old rice), and the alarming account of unhygienic food handling should give potential customers pause. While the affordability and portion sizes might be attractive to some, the fundamental aspects of food quality and hygiene are paramount.

It would be prudent for local users to seek additional, more recent reviews from various online platforms to gain a broader perspective on the current state of Asian Express. Observing the restaurant's environment and service firsthand, if possible, could also provide valuable insights. However, based on the detailed negative review provided, potential customers should approach Asian Express with caution and be aware of the reported issues.

In conclusion, Asian Express in Pittsburg presents a mixed profile based on recent customer feedback. While one reviewer praises its affordability and generous portions, another provides a detailed account of poor customer service, subpar food quality (including chewy meat and old rice), and serious concerns about cleanliness and food handling practices. Local users considering dining at Asian Express should carefully consider these points and perhaps seek further information before making a decision.