Asian Cafe

Welcome to Asian Cafe, a Chinese restaurant located at 7 N Church St, Middletown, MD 21769, USA. As a local establishment within the Chinese Restaurant category, Asian Cafe provides various services including delivery and takeout, and potentially dine-in options for the Middletown community. This introduction aims to provide an objective overview of Asian Cafe based on recent customer feedback available online, highlighting both its strengths and areas where customers have reported inconsistencies.

One customer review focuses primarily on their delivery experience, stating, "I’ve only ordered delivery from this place and they’ve gotten my order right every time! The people that take your order and deliver your order have always been polite and attentive!" This positive feedback indicates that Asian Cafe has demonstrated reliability and courtesy in its delivery service. The consistency in order accuracy and the politeness of both phone staff and delivery personnel are significant positives for customers who value convenience and good service when ordering in.

However, the same reviewer offers a more nuanced perspective on the food itself, describing it as "decent" and "average Chinese food." They qualify this by saying, "I wouldn’t say it’s a 5 star place then aren’t too many Chinese restaurants I would give 5 stars!" This suggests that while the food is generally acceptable, it may not consistently reach the level of exceptional Chinese cuisine in the customer's opinion. The reviewer further points out an issue with consistency, noting that "The food here is not consistent and sometimes is very good and other times the dishes don’t have enough sauce/gravy and are completely dry!" This variability in food quality could be a concern for potential customers who expect a consistent standard with each order.

The inconsistency extends to their rolls, with the reviewer stating, "The rolls at times are crisp and other times are completely filled with oil and soggy!" This significant fluctuation in the quality and preparation of a specific menu item further emphasizes the potential for a varied dining experience at Asian Cafe. Despite these inconsistencies, the reviewer concludes that Asian Cafe is "a decent delivery food for the days no other Chinese place delivered to your area and if you don’t fill like picking up from your favorite Chinese restaurant!" This suggests that Asian Cafe serves as a viable option, particularly for its delivery service area and for those seeking a convenient alternative.

In contrast to the generally positive delivery experience, another customer reported a significantly negative experience with in-person customer service, stating, "Experienced the absolute worst customer service here today. I have loved coming here for the last 8 years but today has ruined that." This starkly different feedback highlights a potential issue with the consistency of service quality, particularly when interacting with staff directly at the restaurant. The fact that this negative experience has overshadowed eight years of positive patronage suggests that the incident was particularly impactful.

The details of this negative customer service encounter further illustrate the issues faced. The customer recounts, "The girl on the phone first told me they don’t do sushi lunch…. Then continued to tell me they don’t offer sake/salmon. So I said I’ll just place my order there and explain- to which she got a huge attitude with me." This interaction indicates potential misinformation provided over the phone and an unprofessional attitude from the staff member when the customer attempted to clarify their order in person. The confusion regarding sushi and specific ingredients like sake/salmon might suggest limitations in their menu offerings or a lack of knowledge from the staff member handling phone inquiries.

The negative experience continued when the customer arrived to pay: "When I showed up to pay- told me she couldn’t break my bill. No issue- offered to go break it at the gas station. Then said just forget it and handed me the change rudely and tossed my food on counter." This series of events, including the initial refusal to break a bill followed by a rude manner and careless handling of the food, paints a concerning picture of the in-person customer service at Asian Cafe on this particular occasion. This incident could deter potential customers who value polite and efficient service.

Based on the limited information available, the environment of Asian Cafe is not explicitly described. However, as a restaurant offering takeout and potentially dine-in, it likely has a physical location with a counter for order pickup and possibly a dining area with tables and seating. The cleanliness and ambiance of the dine-in area cannot be determined from the provided reviews. The focus of the feedback is primarily on the delivery service and one negative in-person interaction.

The services offered by Asian Cafe include delivery and takeout, as mentioned by the first reviewer. The second review implies that dine-in service is also available, as the customer went to the restaurant to place and pay for their order. The availability of phone numbers, (301) 371-5988 and +1 301-371-5988, confirms that customers can place orders via telephone. The mention of issues with a sushi lunch and specific ingredients suggests that their menu might include sushi in addition to traditional Chinese dishes, although availability may vary. The inconsistent information provided over the phone regarding menu items indicates a potential need for improved staff training on menu details.

Key features of Asian Cafe, based on the reviews, include a reliable and polite delivery service with accurate order fulfillment. However, a significant feature that needs improvement is the consistency of food quality, with reports of dishes lacking sauce and rolls being excessively oily. Another area of concern is the in-person customer service, with one recent report of rudeness and unprofessional behavior. Potential customers should weigh the convenience of delivery and the politeness of the delivery staff against the reported inconsistencies in food and potential for negative in-person interactions.

There is no promotional information available in the provided text. Chinese restaurants often offer lunch specials, combination platters, or discounts for large orders to attract customers. To learn about any current promotions or special offers at Asian Cafe, local users are advised to contact them directly using the provided phone numbers or inquire when placing an order.

In conclusion, Asian Cafe in Middletown, MD, offers a convenient delivery service with a reputation for order accuracy and polite staff. However, potential customers should be aware of reported inconsistencies in food quality, such as variations in sauce content and the preparation of rolls. Additionally, a recent negative experience highlights potential issues with in-person customer service. While Asian Cafe may serve as a reliable option for delivery, especially when other choices are limited, it is important for local users to consider the mixed feedback regarding food consistency and in-person service when making their dining decisions. For the most accurate information on their menu, services, and any ongoing promotions, direct contact with Asian Cafe is recommended.