Applebee's Grill + Bar

Tonight I took my family to dinner at the Berlin-Cross Keys Applebees and it was a terrible experience. We frequent Applebees and haven’t had an experience this bad. We were seated and 10 minutes later it took for my wife to go get us a server. Server Vicky came over and was pleasant and took our order. Vicky stated that the server that was assigned to the section must’ve left and our table wasn’t reassigned. We ordered and when our food came the fries were cold. My wife’s chicken sandwich was cold and the added cheese was completely melted and cooled hard. My burger was missing all of its condiments except for the cheese and bacon. The bacon was raw at the ends and when my wife brought it to the attention of the server she went to talk to the manager Matt O’Brien the message she brought back was that if we wanted some bacon we needed to ask for well-done bacon! When the manager Matt O’Brien actually came to the table he said the bacon was undercooked but that it wouldn’t make anyone sick because that’s how he likes his bacon. Please see the attached pictures.

Went in for Happy Hour at the Sicklerville NJ location and was not greeted at the door and ended up seating myself. Took 10 minutes to get the wait staff to acknowledge me. I placed an order for wings with sauce on the side, artichoke dip and glass of ice tea with extra lemon and Splenda on the side. The waitress took 15 minutes to just bring me my drink and the place was not busy at all. When the wings came out, they had the sauce on them. I mentioned to the man who brought them out. He went back and told my waitress, and she came out and said, " Do you want to place another order with the sauce on the side because you only said the Splenda on the side!" My reply was no, this is fine, but I did say sauce on the side, and she rolled her eyes and walked away. She has not come back and asked if I need anything or if everything is alright. She just sent another waitress out to give me my bill. The waitress' name was Melissa. When she gave me the check and I paid her, she never said one word .

I had a wonderful dining experience at this Applebee's, and I just wanted to give a special shoutout to Ryan for his amazing service! We were seated and only had to wait about 6-7 minutes before our food arrived, which was great. Ryan made us feel welcome from the start, was attentive, friendly, and offered great recommendations from the menu. Honestly, Ryan is such a good boy, and it’s clear he takes pride in his work! It made our visit even more enjoyable. Highly recommend this location, and if you’re lucky enough to have Ryan as your server, you’re in great hands!

Cassandra was the most amazing, most attentive, most professional, AND the most charming server I’ve had in all of my years dining out. She made great recommendations helping me navigate my dietary restrictions and even though they added up to be more than I intended to spend it was more than worth it. Food was incredible. Same goes for my cocktails! Not only did she recommend me something spectacular that I’ve never tried before but she also mixed it beautifully with precision and pizazz! Overall wonderful experience, made my night out an extra special treat! Thank you Cassandra!

I haven’t had many good experiences at any Applebees local to me lately. When I came to this location a few days ago I was pleasantly surprised. Not only was the food great like it used to be but our server was awesome! Her name was Lacey and she was super attentive to us. She even got my overly shy toddler to give her a high 5 and crack a smile. The next time I’m in the area I’ll be sure to stop by again!