Applebee's Grill + Bar

My boyfriend and I love Applebee's. We've gone to this particular location before and had a bad experience. But since it is close to where I live we wanted to give it another shot. Cannot remember the name of our server but it initially it took him about 15mins to get our waters and it was all downhill from there. We both ordered the Four Cheese Mac & Cheese with Chicken Tenders. I wish I could accurately describe the way these looked. It was HORRIBLE. The chicken tenders resembled rabbit droppings. We were honestly confused it looked so bad. We originally asked for them to be redone but were so disgusted by the entire experience we just asked for the check. There was a gentleman in normal clothes hanging around our table. He made a comment like "Not hungry?" And we proceeded to have a conversation about it. I'm guessing he was management or the owner but never found the courage to introduce himself. We referenced what the meal looked like in the menu vs what we were given and were told (this is real), "You can't expected any meal to look like the picture." For the sake of Applebee's and it's corporation I hope this man is NOT the general manager or owner. I would love to see a real response to this message and not the normal glad handing "We are so sorry, we will strive to do better, etc" but I very much doubt it. On another note shout out to the Applebee's in Citrus Park. Never experienced anything other than amazing service and food.

Great place to hangout get drinks and on Thursdays karaoke is awesome. However lately food has not been great. Ordered the Bourbon Street chicken and it looked and tasted like it was old I get it all the time plate is sizzling has onions and mushrooms and juicy what I got ya was chicken breast and a few shrimp on top and no toppings no I'm sorry they were underneath and looked like it was burnt and from the grease trap. Told the waitress and she merely said sorry to hear that. On the plus side she said she talked to the manager and they took a few dollars off. In my experience managers usually come out check on things ask the customer how can they make it right or get customer feed back, nothing. Waste of money I hope this is seen and they do better won't be back for a while. And no they weren't busy and no line of waiting people. I posted pics you be the judge for yourself.

After we waited 30 minutes to get seated we were greeted by the waiter Laurie. She proceeded to say she wasn’t going to deal with us she already has a headache and walked off. Then we had to be seated else where because of her. Our new waiter faith saved our whole interaction. She was professional and cared about our table great waiter. The chicken came out raw which was wild to me you could still see the pink in the chicken.

Lori did an Amazing job being my server, she was very attentive to my order, my food, and made sure I had all my refills on time. She's a really good server, and I recommend you ask for her every time you come to dine in. I'll be asking for her every time I dine in as well. She's an amazing server!!! 😎🍽👍

Mary was AWESOME best service , kinda ,patient , honest . We need more servers like Mary !! Thank you for making our time memorable .