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Ancient Ginger: Mixed Service Reviews in St. James, NY
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Suffolk County
  5. Chinese Restaurant in North Country Road
  6. Ancient Ginger

Ancient Ginger

245 reviews

Ancient Ginger Photos

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Hours

Monday, 11:00 AM - 9:00 PM
Tuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, 12:00 AM - 9:00 PM

About Ancient Ginger

Ancient Ginger, located at 556 N Country Rd, St James, NY 11780, is a Chinese restaurant offering both delivery and takeout services. They can be contacted at (631) 584-8883 or +1 631-584-8883.

Based on customer reviews, the food at Ancient Ginger is generally considered to be of good quality. However, there are significant concerns regarding the restaurant's customer service. Several customers have reported negative experiences, particularly with delivery drivers and front desk staff. One customer described a delivery driver as rude, complaining about the tip amount for a short-distance delivery. Another customer reported a rude and dismissive interaction with a front desk worker during food pickup, citing a lack of acknowledgment and an unpleasant attitude.

Despite these negative service experiences, the restaurant has made attempts to address customer concerns. One customer noted that a person over the phone apologized for the delivery driver incident. However, the recurring theme of rude service, especially at the front desk, remains a significant issue reported by customers.

Potential customers should be aware of the mixed reviews regarding service at Ancient Ginger. While the food quality is generally acceptable, the reported instances of rude and unprofessional behavior from staff may impact the overall dining experience. Customers planning to use the delivery service or pick up orders may want to be prepared for potential service issues.

Ancient Ginger Location

556 N Country Rd, St James, NY 11780, USA

Customer Reviews

4.0
245 reviews
T
Tedison Smith
Oct 20, 2024

Food was good,but had unfortunately experience with delivery driver. He was very rude saying a $2.80 tip wasn’t enough for a $16.00 order that was a 5 minute drive down the block. Told me to order pickup next time because apparently that is not enough money. Edit: The man over the phone was very nice and apologized for the situation :)

D
D
Aug 15, 2024

Rude front desk worker. He was on the phone for 10 minutes not acknowledging me at all when I was simply picking up food. He than hung up and when I told him the name he simply said "and what" as if I was ruining his evening by asking for my order . . . If you don't like where you work change it. Otherwise you will turn away business for life. No way this place deserves over a 3 star rating. Edit : I don't work for door dash

J
Jeremy Meng
Aug 28, 2024

Great food. The park dumplings were delicious, and BBQ rib was always my favorite. staff are nice and the place is very family friendly.

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fran ny lu
Jul 26, 2024

UPDATED*** changed back to my old 5 STAR. new post. To note all as was before my not so good review. Nice place to sit and have a nice meal. On a side note I never order anything breaded and fried. But my husband is wild over the Shanghai pork chops. So sorry to report that my favorite sit down Chinese restaurant has been terrible in the past year. I gave a few more tries but last take out went in the garbage. What happened? Is there new ownership? new kitchen staff? Even the soup was terrible. Please look at the next door site, it is just not me. Please let us know if anything changes.

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Fr. Peter Dugandzic
Feb 23, 2024

The portions for the meals are small and padded with filler. Lots of onions and vegetables and little meat. I ordered scallions with my meal and received mostly onions. There was very little beef but, if I have not said it, there were mostly onions. I do not recommend this place if you want actual meals. If you wants small portions with lots of filler, then this place is for you.

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