Alamo Palace

Alamo Palace is a Chinese restaurant located at 120 Alamo Plaza # C in Alamo, CA. Operating within the Chinese Restaurant category, it aims to serve Chinese cuisine to the local community. However, recent online reviews present a concerningly mixed picture of the dining experience offered at this establishment, indicating potential issues with food quality and customer service that prospective diners should be aware of.

Several reviews highlight significant negative experiences. One customer expressed profound disappointment, specifically noting that the BBQ pork fried rice was bland. This same reviewer also mentioned an initial serving of pork fried rice that was described as "disgusting," necessitating its return. Such feedback raises concerns about the consistency and quality of some of the dishes offered at Alamo Palace.

Another reviewer detailed an interaction with a waitress that started positively but deteriorated significantly. Initially described as "kind and bubbly," the waitress's demeanor reportedly changed drastically after having to remake two incorrect orders due to a lack of attention. The reviewer described the waitress's subsequent "disgust" and rude service as "numbing," which negatively impacted their appetite and overall comfort, ultimately leading to an unpleasant dining experience for both the reviewer and their spouse.

In stark contrast to these negative experiences, one positive note was the sweet-and-sour chicken, which was described as "delicious." This suggests that while there may be inconsistencies in the quality of different dishes, some items on the menu might be well-received.

Perhaps the most serious concern raised in the reviews is an allegation of racial profiling and poor treatment. According to one account, the reviewer's husband and uncle, who were on their lunch break from construction work, experienced discriminatory behavior. They reported receiving "dirty looks" and being ignored while waiting for service. The situation escalated when a male worker allegedly told them they would not be served and asked them to leave, claiming the restaurant was closed at 1 PM, despite their stated operating hours indicating they should be open. The reviewer strongly advises against patronizing Alamo Palace due to this alleged mistreatment and recommends seeking out other establishments with "kinder employees." This is a very serious accusation that potential customers should consider carefully.

Based on the limited information available, it is difficult to ascertain specific details about the environment of Alamo Palace. The fact that it is located in "Alamo Plaza # C" suggests it might be part of a small commercial complex or strip mall. The reviews do not provide any descriptive information about the restaurant's ambiance, décor, or seating arrangements. Therefore, prospective diners should not rely on the available reviews for insights into the physical setting of the establishment.

Similarly, details regarding the services offered by Alamo Palace are scarce. The reviews mention waitresses and a male worker, indicating table service is at least sometimes provided. However, there is no information about other potential services such as takeout, delivery, online ordering, or catering. The negative review involving order errors suggests that attention to detail in order taking might be an area of concern. The alleged denial of service based on perceived characteristics is a significant service failure that overshadows any potentially positive aspects of their service.

No information regarding promotional offers, discounts, or special menus at Alamo Palace is available in the provided reviews. Therefore, local users cannot rely on this information to make decisions based on value or specific deals. It is possible that the restaurant does offer promotions, but this cannot be confirmed based on the current data. Those interested in potential specials should contact the restaurant directly.

In conclusion, Alamo Palace presents a complex and concerning picture based on recent customer reviews. While one dish, the sweet-and-sour chicken, received praise, there are significant red flags regarding food quality consistency, order accuracy, and, most seriously, allegations of racial profiling and discriminatory service. The stark contrast in experiences suggests that dining at Alamo Palace may be unpredictable. Potential customers should carefully consider these reported issues before deciding to patronize this establishment. The serious nature of the racial profiling accusation, if accurate, warrants significant caution. Without further positive feedback or clarification from the restaurant, it would be prudent for local users to explore other Chinese dining options in the Alamo area that have consistently positive and inclusive service records.