Aj pizza and Parm House

Aj pizza and Parm House, situated at 109 Plaza Dr suite 6 in Pocono Summit, PA, offers a menu featuring pizza and potentially other Italian-American dishes, suggested by the name "Parm House." While not a Chinese restaurant, it serves the local community with options like pizza, as highlighted in customer reviews.

Environment: The provided reviews do not contain any information regarding the restaurant's ambiance or the dining environment. Local users would need to visit the location to assess the atmosphere.

Services: Customer service experiences appear to be mixed based on the available reviews. One customer reported a significant issue with a missing ingredient (hot sauce and ranch) on their buffalo chicken pizza delivered cold. Their initial attempt to resolve the issue via phone was met with an offer of only a 10% refund due to some of the pizza being eaten. However, the business subsequently offered and delivered a replacement pizza, which was well-received. This indicates a willingness to rectify mistakes, albeit after an initial unsatisfactory response. Another customer praised the staff indirectly by mentioning the business's follow-up and resolution.

Features: A standout feature mentioned in a positive review is the Sicilian pizza, described as delicious and crispy with a flavorful sauce. The garlic knots were also well-received, noted for their flavor, large size, and excellent dipping sauce. However, there was a notable issue with a buffalo chicken pizza order that was delivered cold and missing key ingredients (hot sauce and ranch), which differed from the website's picture showing a ranch drizzle. The subsequent replacement pizza was reported to be hot and made correctly, aligning with the website's image.

Promotional Information: There is no explicit promotional information mentioned in the provided reviews. However, the business's action of sending a replacement pizza to resolve a customer complaint could be seen as a form of ensuring customer satisfaction, potentially encouraging repeat business.

In conclusion, Aj pizza and Parm House in Pocono Summit seems to offer some well-regarded items like the Sicilian pizza and garlic knots. However, there have been instances of order inaccuracies and issues with delivery temperature. While the business appears willing to correct mistakes, local users might want to consider the mixed feedback regarding service and order fulfillment when making a decision.